Stand out with an award-winningThey Asked, We Listened: How Paycor Uses Employee Feedback to Drive Engagement
Objective
Turn employee feedback into meaningful workplace improvements and stronger engagement.
Solutions
Workplace Survey, Insights, Employer Branding, Top Workplaces awards
Results
Reported a 15 percent increase in employee engagement, expanded support for women’s development, and strengthened its employer brand.
Employees share feedback. Leaders make changes. But do employees see the connection?
At Paycor, making that connection became part of the strategy. The human capital management company created a “You Asked, We Listened” badge to identify initiatives shaped by employee feedback. It gave employees a recognizable signal that their input had led to action.
Making employee feedback count, inside and outside the company
Through the employee survey offered as part of Top Workplaces participation, Paycor gathered insights to guide decisions about its workplace. Leaders used that feedback to identify priorities, strengthen the employee experience, and communicate what they were doing in response.
Paycor reported a 15 percent increase in employee engagement. For Audrey Inniger, Senior Manager of Employee Experience, employees’ willingness to keep contributing was also meaningful:
“Our associates feel empowered to share their feedback. They want to continue making Paycor a better place to work with us.”
That listening strategy also strengthened Paycor’s employer brand. Top Workplaces recognition gave the company an employee-backed story to share with candidates, customers, and prospects.
Looking beyond pay to understand what employees value
Employee feedback pointed Paycor toward opportunities to expand its benefits program and make recruiting more inclusive. It also reinforced the importance of personal development within the employee experience.
Those insights gave leaders a broader view of what mattered to employees. Asking about their priorities helped Paycor identify where to focus its efforts, beyond salary alone.
Giving employee feedback a visible path to action
Paycor’s process started with its executive team. Leaders reviewed survey results and selected focus areas based on what employees shared. Energage Insights helped them interpret the findings, plan their response, and measure progress.
The next step was making that work visible. Between surveys, Paycor communicated the actions it was taking and used its “You Asked, We Listened” badge to connect specific initiatives to employee input.
For employees, that connection answered an important question: What happened after we gave our feedback?
Looking closer revealed an opportunity to support women
One example emerged when Paycor examined engagement across employee groups. In 2021, survey results showed lower engagement among women, prompting a focused effort to improve their experience.
Paycor strengthened its women’s employee resource group, introduced a development accelerator for women, and organized Women’s History Month activities. From fall 2021 to fall 2022, engagement among female employees increased by eight percent.
The example makes Paycor’s approach tangible: identify a gap, take focused action, and measure what changes. Communicating that work back to employees completes the process, giving them a clear view of how their feedback shapes the workplace.
What could employee feedback reveal at your workplace?
Paycor’s story started with listening and gained momentum through action. Top Workplaces participation gives your employees a voice and your organization an opportunity to learn where it can grow, while earning recognition for the culture you’re building.