OCFS Human Services Call Center

About OCFS Human Services Call Center


The Human Services Call Center (HSCC), a division of the New York State Office of Children and Family Services, provides telephone, email, and chat customer service on behalf of ten New York State agencies. Established in 2013 as part of Governor Andrew M. Cuomo's Consolidated Call Center Project, the Schenectady-based HSCC fields an average of 5,000 calls each day on 49 lines of business. The HSCC's highly-trained call center representatives provide information about a wide variety of topics including the Excelsior Scholarship program, Medical Marijuana program, and the Paid Family Leave program.

Regional Employees
Schenectady, NY
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Call Center Representative Handling a Call

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