- Top Workplaces
- Ameristar Casino Resort Spa St. Charles
Ameristar Casino Resort Spa St. Charles
In 2019, Ameristar St. Charles celebrates their 25th anniversary in our community. We have 46 day-one team members, which tells you about the
organization and the team members we have our property. We provide a resort experience to our guests while providing a positive work environment
for our team members. As the #1 attraction in the state of Missouri, which sees more visitors than the St. Louis Arch, we pride ourselves in guest service
and giving visitors a resort destination and quality service. We are proud to be a part of our community by giving back through charitable giving and
volunteerism.
organization and the team members we have our property. We provide a resort experience to our guests while providing a positive work environment
for our team members. As the #1 attraction in the state of Missouri, which sees more visitors than the St. Louis Arch, we pride ourselves in guest service
and giving visitors a resort destination and quality service. We are proud to be a part of our community by giving back through charitable giving and
volunteerism.
Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a multibillion-dollar company that retains the
philosophy of a family-owned business, successfully generating long-term, sustainable growth for our shareholders. Since our founding more than 40
years ago, Boyd Gaming has been committed to an operating style built around strong relationship with our customers, our team members... Read more
philosophy of a family-owned business, successfully generating long-term, sustainable growth for our shareholders. Since our founding more than 40
years ago, Boyd Gaming has been committed to an operating style built around strong relationship with our customers, our team members... Read more
Mission
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a multibillion-dollar company that retains the
philosophy of a family-owned business, successfully generating long-term, sustainable growth for our shareholders.
... Read more
philosophy of a family-owned business, successfully generating long-term, sustainable growth for our shareholders.
... Read more
Values
- Value Relationships
- Make an Authentic Connection
CREATE A WELCOMING ENVIRONMENT
Greet guests in a genuine and friendly manner; with a smile and eye contact
Demonstrate the 10/5 Rule
Make an extra effort to reach out to guests you don’t know as well as you would our most frequent guests
Handle every guest situation with a great attitude
Demonstrate open body language
KNOW YOUR GUEST
Use the guest’s name (when known), or ask if it is not known
Engage guests in conversation
Ask questions and find clues to build a connection
Wear your name badge and introduce yourself when appropriate
Ensure that the guest knows your name
BRING THEM BACK
Offer a warm farewell
Say "thank you" and show appreciation for their business
Check for satisfaction and resolve any issues before the guest leaves
Invite the guest to return
Headquarters
SAINT CHARLES, MO
Employees
20,000 US Employees
Industry
Casino