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- WOW!
WOW!
We started out in 1996 delivering cable TV service in Illinois, Michigan, Ohio and Indiana, and have since added the services that our customers need. Today we offer digital cable, HDTV, DVRs, high-speed Internet, and local and long-distance phone service. In 2012, WOW! acquired Knology, Inc. and began serving customers in Tennessee, Alabama, Georgia, South Carolina, Florida, and Kansas. We continue to listen to our customers and have plans to offer more exciting services in the future.
Purpose
WOW! is one of the nation’s leading broadband providers, serving residential, business and wholesale customers in Illinois, Michigan, Indiana, Ohio, Maryland and the Southeast. With an expansive portfolio of advanced services including high-speed Internet, data, voice, cloud and cable television services, the company is dedicated to delighting customers with friendly, quality service at affordable prices.
With corporate offices in Denver, WOW! has assembled a diverse and experienced management team. This team and all WOW! employees share a passion for doing things right and delighting our customers with friendly, quality service and affordable prices. Together, we are focused on building a culture at WOW! that is founded on four core values. These values are at the heart of what drives us to do our best for all of our customers.
Our philosophy is simple. We deliver an employee and customer experience that lives up to our name in all of our dealings, no matter how great or small. Our ongoing commitment to provide excellent service and create stress-free experiences for our customers is exemplified in our core values:
Respect: Treat others as you wish to be treated - know your customer.
Integrity: Choose to do what’s right.
Spirit of Service: Provide the WOW! experience by being reliable, easy to work with and pleasantly surprising to each other and to our customers every time.
Accountability: Deliver value enhancing work on time and as needed, utilizing our resources in their highest and best use.
If we were a person, we'd likely be described as honest, sincere and likable. We are fun-loving. We like who we are. We love what we do. And we appreciate the people we serve.
We're a company of people who derive genuine satisfaction from taking care of each other, and our customers. Which means doing things a little differently than most telecom companies. Like treating people as members of the human race, for starters. Fostering positive customer experiences at all transaction points. And taking a more personalized approach to serving our customers.
This personalized approach includes providing solutions that are thoughtful and affordable. Delivering service that is not just responsive and satisfactory, but utterly personable. Honoring your time, and our word. Being totally accountable for our actions. Giving you reason to believe in us.
Not what you'd expect from a cable company, is it? Welcome to WOW!.
With corporate offices in Denver, WOW! has assembled a diverse and experienced management team. This team and all WOW! employees share a passion for doing things right and delighting our customers with friendly, quality service and affordable prices. Together, we are focused on building a culture at WOW! that is founded on four core values. These values are at the heart of what drives us to do our best for all of our customers.
Our philosophy is simple. We deliver an employee and customer experience that lives up to our name in all of our dealings, no matter how great or small. Our ongoing commitment to provide excellent service and create stress-free experiences for our customers is exemplified in our core values:
Respect: Treat others as you wish to be treated - know your customer.
Integrity: Choose to do what’s right.
Spirit of Service: Provide the WOW! experience by being reliable, easy to work with and pleasantly surprising to each other and to our customers every time.
Accountability: Deliver value enhancing work on time and as needed, utilizing our resources in their highest and best use.
If we were a person, we'd likely be described as honest, sincere and likable. We are fun-loving. We like who we are. We love what we do. And we appreciate the people we serve.
We're a company of people who derive genuine satisfaction from taking care of each other, and our customers. Which means doing things a little differently than most telecom companies. Like treating people as members of the human race, for starters. Fostering positive customer experiences at all transaction points. And taking a more personalized approach to serving our customers.
This personalized approach includes providing solutions that are thoughtful and affordable. Delivering service that is not just responsive and satisfactory, but utterly personable. Honoring your time, and our word. Being totally accountable for our actions. Giving you reason to believe in us.
Not what you'd expect from a cable company, is it? Welcome to WOW!.
Vision
Connecting people to their world through the WOW! experience: reliable, easy and pleasantly surprising, every time
Mission
We deliver the WOW! experience one community, one connection, one customer at a time through our people, technology and solutions that matter most to our customers.
Additional Culture Details
Four focus areas of Culture Vision at WOW!: Engagement/Purpose: We each commit to achieving the WOW! vision by owning our ability to impact the company’s success through individual and collective contributions. We take great pride in making a difference through purposeful interactions with each other, our customers, and the community. Family: We are a family. We care about, trust and have fun with each other. We celebrate together during good times and encourage each other through difficult times. Our shared core values cultivate a genuine sense of belonging and we are proud to be members of the WOW! family. Two-way Communication: We create an environment that fosters consistent, meaningful, and collaborative communication. We feel connected and empowered to share our ideas, and contribute to our overall success. Recognition and Celebration: We actively and intentionally recognize the specific contributions of individuals and celebrate the success of our teams, both small and large. We do this frequently, in a heartfelt way, at all levels of our WOW! family.
Values
- Spirit of Service
- Provide the WOW! experience by being reliable, easy to work with and pleasantly surprising to each other and to our customers every time.