One Survey, Multiple Wins: Cozen O'Connor's Formula for Workplace Excellence
Objective
To find an efficient employee engagement strategy alongside credible employer recognition.
Solutions
Workplace Survey, Top Workplaces awards
Results
Invaluable insights and employer branding opportunities improve employee recruitment and lead to stronger partnerships.
A national leader in the legal industry, Cozen O’Connor’s commitment to excellence is reflected in their legal prowess and dedication to award-winning workplace culture. Seeking an efficient way to check in with employees, measure engagement, and qualify for credible employer recognition, Erin Bushnell, Chief Human Resources Officer, turned to a proven solution.
A single survey delivers insights and earns credible recognition
“When I joined Cozen O’Connor, we didn’t have an engagement survey program. A few years into my tenure here, I figured that was something we should be doing to get a sense of how things are going,” Erin shared. Her familiarity with Energage made it the natural choice for implementing an engagement survey at Cozen O’Connor. “The positive experience I had previously and the fact that we are automatically eligible for Top Workplaces lists using the same survey is nice. We didn’t have to worry about running multiple surveys to get on multiple lists.”
The Workplace Survey’s dual purpose has proven invaluable for Cozen O’Connor. First, it provides critical insights into the firm’s internal culture. Second, it qualifies the firm for prestigious Top Workplaces awards across various regions: “We’re a national organization, so using the same survey to hit various Top Workplaces lists was great. We got the feedback and insights we need for our internal perspective and the external Top Workplaces validation,” Erin commented.
Awards validate Cozen’s culture, boosting pride and attracting talent
Recognition from the Top Workplaces awards enhance Cozen’s reputation and fosters a sense of pride among employees. “We also got buy-in from our employees because they would see it and feel a sense of pride about being on one of the Top Workplaces lists,” she says. “If we weren’t on the list, then it’s like, why aren’t we participating in that? Or why aren’t we on that list?”
Over the past few years, Cozen O’Connor has celebrated 12+ Top Workplaces award wins.
The awards testify to Cozen O’Connor’s quality service and values, which resonate with potential new hires and clients. Erin explains, “Top Workplaces is something that demonstrates the quality of the firm. It’s something that I think is valued. Whether it’s for somebody coming in as a potential new hire or a client that wants to work with us again, it demonstrates that we have strong values and a strong culture here.”
Cozen continues to set the standard for workplace excellence in the legal industry
By leveraging the dual benefits of the Workplace Survey, Erin’s team gains valuable insights into their workplace culture. And they earn recognition that underscores a commitment to excellence. It’s an approach that ensures that Cozen O’Connor remains a top destination for legal talent and a trusted client partner, continually setting the standard for excellence in the legal industry.
When asked about her favorite Top Workplaces award win to date, Erin said it was Top Workplaces for Leadership.
“The Top Workplaces for Leadership award encapsulates a lot of different qualities. That translated to people feeling like our leaders understand what’s going on here. They really get it. To me, that was a special recognition.”
Erin Bushnell, Chief Human Resources Officer at Cozen O’Connor
