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Crucial Learning

Crucial Learning improves the world by helping people improve themselves. By combining social science research with innovative instructional design, we create flexible learning experiences that teach proven skills for solving life’s most stubborn personal, interpersonal, and organizational problems. We offer courses in communication, performance, and leadership, focusing on behaviors that have a disproportionate impact on outcomes, called crucial skills. Our award-winning courses and accompanying bestselling books include Crucial Conversations, Crucial Accountability, Crucial Influence, The Power of Habit, and Getting Things Done. Together they have helped millions achieve better relationships and results, and nearly half of the Forbes Global 2000 have drawn on these crucial skills to improve organizational health and performance. For more information, visit Read more


Make crucial skills accessible through flexible, inclusive, and engaging learning experiences.... Read more


A world where all human beings are great at being human.... Read more


To improve the world by teaching people skills to improve themselves.... Read more


Speak Up Candidly and Respectfully
We believe all voices should be heard, and we encourage both ourselves and others to hold crucial conversations. We aim to be specific and clear in our communication. We address issues directly with the people who can help us solve our problems rather than gossip or vent.

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