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Thresholds

Established in 1959, Thresholds provides healthcare, housing, and hope for thousands of persons with mental illnesses in Illinois each year. Through care, employment, advocacy, and housing, Thresholds assists and inspires people with mental illnesses to reclaim their lives.

Thresholds is one of the oldest and largest providers of recovery services for persons with mental illnesses in Illinois. We reject the notion that anyone is a lost cause, utilizing evidence-based practices and a wide range of supports to treat the whole person, rather than just the disease.

We offer 25 innovative programs at more than 70 locations throughout Chicago, the adjacent suburbs, and McHenry and Kankakee Counties. Services include assertive outreach, case management, housing, employment, education, psychiatry, primary care, substance abuse treatment, and research. Last year, Thresholds served more than 7,000 adults and youth, with 75% of services delivered out in the community, representing more than 400,000 hours of care.
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Purpose

Thresholds is one of the oldest and largest providers of recovery services for persons with mental illnesses and substance use conditions in Illinois. We offer 30 innovative programs at more than 75 locations throughout Chicago, the adjacent suburbs, and four surrounding counties. Services include assertive outreach, case management, housing, employment, education, psychiatry, primary care, substance use treatment, and research.
Thresholds’ staff meets people where they are – out in the community. Offering services in a community-based setting makes them more accessible and effective and lessens the social exclusion that is often present in the lives of persons living with mental illnesses and substance use conditions. This allows our staff and clients to work on skills, clinical interventions, and recovery that allows them to live independent lives in their own neighborhoods
Our clients are all unique – coming from vastly different backgrounds and arriving with different needs, talents, and hopes. Each client works with our staff to set their own specific short-term goals and objectives, based on their needs, desires, and level of self-sufficiency. Recovery from mental illnesses and substance use conditions is possible. Recovery is a process of finding and living a satisfying and meaningful life, as one defines it for oneself. We assist our clients as they work to reclaim a positive sense of self, and discover their own potential, gifts, and skills.
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Vision

Thresholds believes in a respectful, collaborative approach, where staff and clients work together to design an individualized course of treatment. Our prevailing goal is to help our clients experience lives of greater autonomy and happiness. We believe that everyone should have the opportunity to live a life of value, self-respect, compassion, and dignity. All of our members arrive with untapped potential, full of gifts and skills to develop.

Thresholds is committed to high quality services. We are committed to expanding and innovating to provide better services, better experiences, and better access to treatment for all.
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Mission

Thresholds assists and inspires people with serious mental illnesses to reclaim their lives by providing the supports, skills, and the respectful encouragement that they need to achieve hopeful and successful futures.

We strive to be the provider of choice, employer of choice, and a world leader in the development and evaluation of rehabilitation and recovery services.
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Additional Culture Details

Thresholds rejects the notion that anyone is a lost cause, and we utilize evidence-based practices and thoughtful supports to treat the whole person, not just their mental illness. Our foremost goal is to ensure that every individual in our care, called members, receives the necessary skills and support to live an independent and fulfilling life.

Thresholds’ staff meets people where there are – out in the community. Instead of providing services in a clinic-based setting, 80% of Thresholds’ services are delivered out in the places where our members live and work. This allows our staff and members to work on skills, clinical interventions, and recovery that allows members to live independent lives in their own neighborhoods. Offering services in a community-based setting makes them more accessible and effective, and lessens the social exclusion that is often present in the lives of persons living with mental illnesses.

Thresholds’ recovery model is to work with members to create their individual path to recovery, rather than force at-risk individuals into a rigid set of one-size-fits-all programs. Our members are all unique—they come from vastly different backgrounds and arrive with different needs, talents, and hopes. Each member works with Thresholds’ staff to set their own specific short-term goals and objectives, based on their needs, desires, and level of self-sufficiency. We then connect each member to the programs and services that will help them reach their specific goals.

Recovery from mental illness is possible. Recovery is a process of finding and living a satisfying and meaningful life, as one defines it for oneself. We assist our members as they work to reclaim a positive sense of self, and discover their own potential, gifts, and skills.

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Values

Service Excellence Standards
Thresholds’ Service Excellence Standards ensure we consistently provide our staff, members and all stakeholders with the highest quality of care, compassion, and communication. These standards provide clear expectations for both employees and members to hold us accountable for the level of service we provide, and can be referred to when evaluating individual or organizational performance. We ask you to commit to upholding these standards.

We are Team Players
We care about the success of our team, celebrating progress and holding each other accountable to a common goal and purpose. We treat staff and collaterals with courtesy, respect, and caring regardless of their role. We understand that hostile behaviors such as raising your voice, using disrespectful language, or making derogatory comments are unacceptable. We work cooperatively with everyone, resolving issues directly and working towards solutions

We are Representatives for Thresholds
We ensure interactions with members, colleagues, and external partners reflect and promote Thresholds’ mission, culture, and values. We provide the best in customer service by listening effectively and promptly taking actions to assist others.

We Strive for Relationship Integrity
We promote a culture of trust, forgiveness and acceptance by owning our mistakes and granting others permission to do the same, understanding everyone is doing the best they can.

We Seek Professional Development and Organizational Improvement
We are committed to personal, departmental, and organizational growth and seek out opportunities to improve our skill sets.

We are Accountable for our Commitments and Communication
We keep our commitments by delivering on requests as promised and informing others when we are unable to do so. We respond to phone calls and emails within 1 business day whenever possible. We communicate professionally and mindfully and actively work to eliminate gossip by asking ourselves if what we are saying is true, helpful, and necessary.

We are Actively Inclusive
As a mission-driven organization with culturally, racially, and experientially diverse staff, we are committed to improving the lives of and advocating for persons with the most complex social and health needs. We value diversity and inclusion as active practices, not just ideals by increasing awareness of our differences and our commonalities and celebrating them in all their forms. We humbly respect and value other’s personal journeys and perspectives
We Believe Recovery is Possible
We believe recovery is attainable for everyone and fostering hope is a primary part of providing care. We see each member as an individual and value each other’s personal journeys and perspectives

Headquarters

Chicago, IL

Employees

1,065 US Employees

Industry

Behavioral & Mental Health

Awards

Top Workplaces Regional Awards