- Top Workplaces
- The Container Store
The Container Store
We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives.
We believe our commitment to the category, breadth of product assortment, passionate employees and focus on solutions-based selling create a long-lasting bond with our customers and foster devotion to The Container Store brand.
We foster an employee-first culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business
Additional Culture Details
The Container Store believes in staying true to its seven Foundation Principles™ — simple business philosophies that guide each decision the retailer makes. It’s this culture that includes a tremendous commitment to communication, training and career development, that allows the retailer to execute its solutions-based approach to retail. Each full-time, first-year employee receives 266 hours of training — compared to the industry average of seven hours. A first-year, part-time employee receives 178 hours of training and this training continues throughout an employee’s career. The Container Store pays its salespeople 50 to 100 percent higher than retail industry average (they don’t work on commission) and salespeople often work in teams to solve customers’ unique challenges. The company has 5,000 employees and experiences an industry-defying average turnover rate of around 10 percent (the industry average approaches 100 percent annually.) It’s for these reasons and more that The Container Store has been named by FORTUNE magazine to its annual list of 100 Best Companies to Work For®, 17 years in a row.
- 1 Great Person = 3 Good People
- This is our hiring philosophy. Talent is the whole ball game. We’re wild-eyed fanatics when it comes to hiring great people. We’re constantly on the lookout for amazing employees who elevate the game of everyone around them to a new level. Our employees might not even have had any experience in retail. We’ve hired lawyers, PhDs, artists – people with talent and a passion for teaming up with other highly motivated employees to get the job done using their own individual creative genius. We liken it to puppy love – that feeling you got in grade school when you just couldn’t believe the coolest girl in school actually liked you back. It sure made you want to get out of bed and go to school in the morning! There’s just nothing more exciting than that genuine feeling of truly admiring the people you work around. Another important aspect of our 1=3 philosophy: Since we’re getting at least three times the productivity from our employees (it’s a purposeful understatement – you can actually get much, much more than three times the productivity at certain endeavors), we can afford to pay the people closest to the customer – our salespeople – 50 to 100 percent higher than the retail average, to communicate with them breathlessly, and to provide excellent benefits, hundreds of hours of training, and a happy place to go to work every day. It’s a win-win-win. The employee wins because she’s getting paid twice as much and gets to work alongside other great people. The company wins because it’s getting three times the productivity at two times the payroll cost. And our customers win because they’re getting great service from highly-motivated employees.