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  1. Top Workplaces
  2. Starwood - Austin Customer Engagement Center

Starwood - Austin Customer Engagement Center

Starwood Hotels & Resorts is a Fortune 500 company and the parent company of 10 lifestyle brands - Sheraton, Westin, Four Points by Sheraton, W Hotels, The Luxury Collection, St. Regis, Le Meridien, Aloft, Element, Tribute Portfolio as well as our Starwood Vacation Ownership program, all of which are unified through our award-winning loyalty program, Starwood Preferred Guest. With nearly 1200 hotels worldwide, Starwood has the most globally diverse portfolio. Our 10 customer contact centers across the globe handled over 20 million calls, 3 million emails and 400,000 chats from our guests last year. Not only do we help people arrange their travel - from the road warrior who travels weekly for business, to the couple planning the trip-of-a-lifetime - we provide support to our hotels and brands in a variety of ways, giving employees multiple opportunities and career paths. We place a premium on people development, and most of our senior leaders began their careers in entry-level positions, highlighting our commitment to promoting from within.

Our Promises to guests and employees are that we Do the Right Thing, Go the Extra Step and Play as a Team. When people are empowered to do these things, magic happens!
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