- Top Workplaces
- Rosen Hotels & Resorts
Rosen Hotels & Resorts
Rosen Hotels & Resorts is one of the Southeast’s largest independent hotel chains, respected worldwide for its unparalleled excellence and exceptional guest service. Founded in Orlando in 1974 by entrepreneur and local philanthropist Harris Rosen, the award-winning hotel group includes three convention properties—Rosen Shingle Creek, Rosen Plaza and Rosen Centre—in addition to four leisure properties—Rosen Inn International, Rosen Inn closest to Universal, Rosen Inn at Pointe Orlando and Rosen Inn Lake Buena Vista. With more than 4,000 associates, Rosen Hotels & Resorts is known for providing award-winning hospitality, value and security to the millions of guests that visit City Beautiful every year. In total, the properties boast 6,338 guestrooms and over 740,000 square feet of meeting and event space. Conveniently located throughout Orlando’s tourist district, Rosen Hotels & Resorts remains a top choice for both business and leisure travel.
Vision
Despite growing into a renowned hotel group, Rosen Hotels & Resorts has been able to maintain its family-owned, guest-centric values. This success is reflected in the number of high tenures among associates, including some who have been with the company more than four decades, and the lower turnover percentages in comparison to industry numbers.
Our late founder, Harris Rosen, drove the company culture and set the tone for its dynamics. Mr. Rosen was widely respected as a hand-on leader who made sure to visit each property, spending time with guests and getting to know his associates. This style of leadership and commitment to serving others lives on with the associates who spent years by his side as the company grew to what it is today. A large part of this culture is making sure our associates feel heard, as reflected in the company’s open-door policy which encourages associates to have open lines of communication with any member of leadership, including the President & CEO, Frank Santos, who has spent nearly 40 years with the company.
Our late founder, Harris Rosen, drove the company culture and set the tone for its dynamics. Mr. Rosen was widely respected as a hand-on leader who made sure to visit each property, spending time with guests and getting to know his associates. This style of leadership and commitment to serving others lives on with the associates who spent years by his side as the company grew to what it is today. A large part of this culture is making sure our associates feel heard, as reflected in the company’s open-door policy which encourages associates to have open lines of communication with any member of leadership, including the President & CEO, Frank Santos, who has spent nearly 40 years with the company.
Additional Culture Details
One major reason associates enjoy working for Rosen Hotels & Resorts is the competitive benefits package. Thirty-plus years ago, Mr. Rosen created an innovative healthcare plan that provides quality, convenient care with no deductibles or co-insurance, co-pays as little as $5 and approximately 90% of all prescription medication at no cost to the associate or their dependent, including insulin. Another key component of this health plan is the Rosen Medical Center, where associates can easily access doctors, nurses, physical therapists, chiropractors and many other wellness resources. To further remove any barriers to healthcare, associates are encouraged to visit the Medical Center during their shift with transportation provided as needed. Rosen also has a Family Outreach Center that helps associates connect to services and programs that help them financially, emotionally and physically. The program offers financial aid for daycare, food assistance, citizenship classes and many other referral services.
Beyond healthcare, Rosen Hotels & Resorts aims to make the workplace a fun and comfortable place for associates and offers exciting perks that demonstrate appreciation for their hard work. These include discounted stay rates at all properties for themselves and friends and family, reduced prices on local entertainment and daily hot meals for as low as $3.50, reflecting Mr. Rosen's belief that associates deserve nutritious food during their shifts.
Beyond healthcare, Rosen Hotels & Resorts aims to make the workplace a fun and comfortable place for associates and offers exciting perks that demonstrate appreciation for their hard work. These include discounted stay rates at all properties for themselves and friends and family, reduced prices on local entertainment and daily hot meals for as low as $3.50, reflecting Mr. Rosen's belief that associates deserve nutritious food during their shifts.
Values
- The Rosen Difference
- Guests see it every day. Visiting business leaders expect it every day. Rosen associates live it every day.
“It” is the Rosen Difference. A commitment and passion for guest-centered service, developed by Harris Rosen to ensure Rosen Hotels & Resorts not only competes with the big names in hospitality, but surpasses them and earns guests’ loyalty for decades. And it has worked.
Now celebrating 50-plus years as a hospitality and events leader in Orlando, Rosen Hotels & Resorts continues to exceed guest expectations, provide a positive work-life balance for our associates and live by Mr. Rosen’s motto: to always do the right thing. In fact, it is our philanthropic efforts and community involvement that attract many people to Rosen.
Headquarters
Orlando, FL
Employees
4,000 US Employees
Industry
Hotels