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RDI Corporation

RDI Corporation is a family-owned and operated team of service solutions committed to the relentless pursuit of the ultimate customer experience. Founded in 1978 in Cincinnati, OH, RDI continues to grow, with 11 domestic and near-shore locations and more than 3,500 in-house and work-from-home employees. Our four award-winning brands are a team of problem-solvers devoted to Winning Smart. We’ve got the big business tools - from call center outsourcing both inbound and outbound solutions to full-service market research, strategic digital strategy, and technical support services – but the bigger we get, the smaller we act. Learn more about how we have what it takes to take your business to the next level and beyond.... Read more

Purpose

Our approach is innovative, our operations are nimble, and our success is your success. Our strategy is built around proactive collaboration with our clients. RDI’s four award-winning brands are a team of problem-solvers devoted to Winning Smart. United by this common goal, we work together to transcend the standard and redefine what it means to deliver incredible service. From contact center outsourcing to full-service market research, strategic digital marketing, and managed IT services, we’ve got the big-business tools with the small-business touch, and we have what it takes to take your business to the next level and beyond.... Read more

Vision

A family of companies: winning smart! Get the Outsourced Advantage; Keep the In-house Vibes Contact Center, Technology, Market Research & Digital Support.... Read more

Mission

RDI Corp. is a family-owned and operated team of companies with more than 2,500 employees. RDI is a high-value outsourcing player, focused in contact center and managed IT services. RDI takes a consultative approach to client relationships by tailoring its expansive technology and market intelligence to the individual business’s needs. RDI Corp. was founded in 1978 and is based in Cincinnati, OH.... Read more

Additional Culture Details

An engaged employee is an engaging employee, with heightened focus, empathy, and empowerment that lead to successful interactions and customer loyalty. Not only has our employee engagement strategy ELL WELL (Earn Well, Learn Well, Live Well) led to increased tenure, but this culture of fostering growth from within means that 90% of our leadership started on the phones and understand our operations from the ground up. Successful program ownership is founded on such knowledge and respect for the intricate details of contact center management.... Read more

Values

Think
Develop our people to think; don't rush to conclusions, ask questions, draw from our experience and that of our team, and develop a plan. Plan the work. Work the plan.

Headquarters

Cincinnati, OH

Employees

2,217 US Employees

Industry

Telecommunications & Cable

Recent Awards