RDI
RDI is a privately held contact center and IT firm committed to elevating the Customer Experience in its dedicated outsourced environment. Founded in 1978 as a research analytics company, RDI’s expertise has grown to include full-service Business Process Outsourcing (BPO) solutions for Contact Center support, Data Analytics, and Managed IT & Helpdesk Services. With 12 domestic and near-shore locations and over 5,000 in-house and work-from-home employees, RDI focuses on the Customer Experience and delivers value-driven results for multiple industries, including leading Fortune 500 client partners.
Purpose
Our approach is innovative, our operations are nimble, and our success is your success. Our strategy is built around proactive collaboration with our clients. RDI’s four award-winning brands are a team of problem-solvers devoted to Winning Smart. United by this common goal, we work together to transcend the standard and redefine what it means to deliver incredible service. From contact center outsourcing to full-service market research, strategic digital marketing, and managed IT services, we’ve got the big-business tools with the small-business touch, and we have what it takes to take your business to the next level and beyond.
Vision
A family of companies: Winning Smart. Get the Outsourced Advantage; Keep the In-house Vibes. Contact Center Support, Data Analytics, Managed IT & Helpdesk Services.
Mission
Champions at strategy. Proven Execution. Experts in Winning. We accomplish our mission by valuing our customers and working to make their lives better.
Additional Culture Details
An engaged employee is an engaging employee, with heightened focus, empathy, and empowerment that leads to successful interactions and customer loyalty. Not only has our employee engagement strategy ELL WELL (Earn Well, Learn Well, Live Well) led to increased tenure, but this culture of fostering growth from within means that 90% of our leadership started on the phones and understand our operations from the ground up. Successful program ownership is founded on such knowledge and respect for the intricate details of contact center management.
Values
- Think
- Develop our people to think; don't rush to conclusions, ask questions, draw from our experience and that of our team, and develop a plan. Plan the work. Work the plan.
Recent Awards
2023
Company Snapshots
