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  2. Quicken Loans

Quicken Loans

Detroit-based Quicken Loans Inc. is the nation’s largest online lender, largest provider of FHA mortgages and the second largest retail home mortgage lender overall. Quicken Loans moved its headquarters to downtown Detroit in 2010, and now more than 17,000 team members from Quicken Loans and its Family of Companies work in the city’s urban core.

Quicken Loans is the most progressive and innovative lender in the mortgage industry. In late 2015, the company released Rocket Mortgage - the first fully online and on-demand mortgage experience. Since that moment, Rocket Mortgage has been driving massive change in finance by re imagining how mortgages are done, empowering consumers and leveraging technology to drive radical simplicity.

The company is a wholly-owned subsidiary of Rock Holdings, Inc., the parent company of several FinTech and related businesses. Quicken Loans is also the flagship business of Dan Gilbert’s Family of Companies comprising nearly 100 affiliated businesses spanning multiple industries.
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Additional Culture Details

Quicken Loans’ culture starts with our ISMs. These guiding principles guide everything team members do and every decision they make. From interaction with clients: “Every Client. Every Time. No Exceptions. No Excuses” to the workplace structure: “It’s not about WHO is right it’s about WHAT is right.”

We take advice from team members through a system called ‘The Cheese Factory.’ Team members tell us how we can “build a better mousetrap” with tips from how to make their time in the office more enjoyable, and ideas for improving the mortgage process. However if a team member has an idea for improvement, they are empowered to act on the idea. We believe that it’s impossible to innovate without making mistakes and would rather fail than not try something new.

Quicken Loans also believes a flat structure begins with clear and open communication. To achieve this, we have multiple intranet sites and host quarterly “Zupdate” TV broadcasts live streamed to the entire company. Our leaders also email team members about anything big happening at the company. They would rather team members hear it from them first, rather than read it in the news.
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Always raising our level of awareness.
As Yogi Berra said “You can see a lot just by looking.” Keep your head up. Look. Be curious. Notice what is actually happening around you. Really notice. Listen. Listen to your clients. In fact, listen to everyone. Everything starts with awareness. Being alert. Being awake. Tuning in to the frequency. It’s a perpetual choice to both stay aware and raise your level of awareness. Our future, growth, innovation and success start with the thousands of eyeballs of our team members. That’s you.


Detroit, MI


18,000 US Employees


Mortgage Lending

Recent Awards