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ProtoCall Services Inc

ProtoCall Services Inc

ProtoCall was founded in 1992 as a division of the non-profit Metro Crisis Intervention Services, an agency providing crisis line services in Portland, Oregon. The initial goal was to leverage the existing 24/7 infrastructure and professional staffing to create an additional funding source to help support the agency’s local crisis programs. In 1997, ProtoCall Services was incorporated as a privately held entity and has since expanded into a sophisticated 24-hour behavioral health contact center service used by over 400 organizations and responding to more than 600,000 calls annually. Certainly much has changed since 1992, but just like the founders at Metro Crisis, our fundamental mission of providing access to care in times of crisis remains the core of our work.... Read more

Purpose

Protocall Services, Inc. is the nation’s leading provider for specialty telephonic and digital behavioral health services, addressing individual human needs at scale by providing organizations integrated access to counseling, support, navigation, and crisis services. Since 1992, behavioral health organizations have trusted us to provide seamless access to crisis assessment, intervention, and stabilization to their clients, 24/7, 365 days a year. Our cadre of professional clinicians, counselors, and Certified Peer Support Specialists are highly trained and focused on providing the most current and relevant best practices in crisis support services for our customers and their clients.... Read more

Vision

To lead the behavioral health world in providing continuous access to care, bringing light and hope to those in need during their darkest hour.... Read more

Mission

We provide timely, effective assessment and intervention to people in time of crisis and ensure continuous, quality access to professional behavioral health and wellness services.... Read more

Additional Culture Details

We're excited to share that ProtoCall has established a program to help our employees make additional contributions to pay down qualified student debt faster! Contact us to learn more about opportunities at one of the most caring companies you'll ever find. https://www.linkedin.com/pulse/why-protocall-helping-reduce-its-employees-student-loan-phil-evans... Read more

Values

Integrity/Ethics: Before all else comes honesty, courage and commitment to doing the right thing in all things. Personal and organizational integrity is essential to the ongoing success of our business and mission. We make honest commitments and consistently honor those commitments. We tell the truth. We have the courage to acknowledge mistakes and do whatever is needed to address them.

Headquarters

Portland, OR

Employees

245 US Employees

Industry

Behavioral & Mental Health

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What employees are saying

I love my job because it has multi layers of support available at every moment. The interactions with co-workers is incredible. I see that the teamwork efforts make the company a well rounded environment. There is room to grow and expand skills and the company motivates the workers to strive for more .

They invest in our professional and personal development. I love the community of people who are patient, compassionate, humorous and kind.

I feel that I am making a difference in the world, and working with a great team.

My job is exactly what I have always wanted to do with my life experience. My team is amazing.

I am well paid, well treated, and encouraged to be creative, innovative, and proactive. I have good supervisors and co-workers.

My job gives me the opportunity to be there for callers who are struggling with addiction and or behavioral mental health issues. Being able to share my lived experience and my recovery journey is very meaningful and to be a guide as well as an example that recovery is possible is very rewarding.

I love my job because of the support I get from my SUP, my peers and other management. Our mission is so critical.

In terms of the culture at Protocall, I really enjoy how connected everyone tries to be to one another. I love how supportive management and my peers are. I like that I get constructive criticism from my supervisors so I can grow, but they will also make sure to tell me everything I have done well. In regards to my interaction with callers, I like being able to help others and support them in positive ways and help get them connected to longer term supports. I am proud of myself because I can tell that my skillset is broadening and I am becoming a better and more precise clinician every day and I think a lot of that has to do with the environment I am in. There is always room to grow and learn here and that is very special.

I love my job because I am supported in my role and I love to support our team. I feel blessed to be able to work from home. My job is fulfilling and gives my life purpose.

I feel like part of a team here. I also love the fact that Protocall actually cares about our overall health and the things we grow through outside of work.

I am surrounded by kind people and because I have the opportunity to help others

It's important and fulfilling work, with the best people on the planet!

I enjoy being there to support people telephonically to assist during their recovery journey, mental health diagnosis and any other issues in different areas to offer hope and understanding.

The people are amazing and the culture of experimentation allows you to learn and grow even if you make mistakes

Company Snapshots

ProtoCall. Here, when help is called for.