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ProtoCall Services Inc. Company Logo
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ProtoCall Services Inc.

We are a behavioral health company that partners with organizations to provide their clients with seamless access to high-quality counseling and crisis services.... Read more

Purpose

Protocall Services, Inc. is the nation’s leading provider for specialty telephonic and digital behavioral health services, addressing individual human needs at scale by providing organizations integrated access to counseling, support, navigation, and crisis services. Since 1992, behavioral health organizations have trusted us to provide seamless access to crisis assessment, intervention, and stabilization to their clients, 24/7, 365 days a year. Our cadre of professional clinicians, counselors, and Certified Peer Support Specialists are highly trained and focused on providing the most current and relevant best practices in crisis support services for our customers and their clients.... Read more

Vision

To lead the behavioral health world in providing continuous access to care, bringing light and hope to those in need during their darkest hour.... Read more

Mission

We provide timely, effective assessment and intervention to people in time of crisis and ensure continuous, quality access to professional behavioral health and wellness services.... Read more

Additional Culture Details

We're excited to share that ProtoCall has established a program to help our employees make additional contributions to pay down qualified student debt faster! Contact us to learn more about opportunities at one of the most caring companies you'll ever find. https://www.linkedin.com/pulse/why-protocall-helping-reduce-its-employees-student-loan-phil-evans... Read more

Values

Integrity & Ethics

Headquarters

Portland, OR

Employees

245 US Employees

Industry

Behavioral & Mental Health

We're Hiring!

Featured Awards

What employees are saying

I love my job because it has multi layers of support available at every moment. The interactions with co-workers is incredible. I see that the teamwork efforts make the company a well rounded environment. There is room to grow and expand skills and the company motivates the workers to strive for more .

They invest in our professional and personal development. I love the community of people who are patient, compassionate, humorous and kind.

I feel that I am making a difference in the world, and working with a great team.

My job is exactly what I have always wanted to do with my life experience. My team is amazing.

I am well paid, well treated, and encouraged to be creative, innovative, and proactive. I have good supervisors and co-workers.

My job gives me the opportunity to be there for callers who are struggling with addiction and or behavioral mental health issues. Being able to share my lived experience and my recovery journey is very meaningful and to be a guide as well as an example that recovery is possible is very rewarding.

I love my job because of the support I get from my SUP, my peers and other management. Our mission is so critical.

In terms of the culture at Protocall, I really enjoy how connected everyone tries to be to one another. I love how supportive management and my peers are. I like that I get constructive criticism from my supervisors so I can grow, but they will also make sure to tell me everything I have done well. In regards to my interaction with callers, I like being able to help others and support them in positive ways and help get them connected to longer term supports. I am proud of myself because I can tell that my skillset is broadening and I am becoming a better and more precise clinician every day and I think a lot of that has to do with the environment I am in. There is always room to grow and learn here and that is very special.

I love my job because I am supported in my role and I love to support our team. I feel blessed to be able to work from home. My job is fulfilling and gives my life purpose.

I feel like part of a team here. I also love the fact that Protocall actually cares about our overall health and the things we grow through outside of work.

I am surrounded by kind people and because I have the opportunity to help others

It's important and fulfilling work, with the best people on the planet!

I enjoy being there to support people telephonically to assist during their recovery journey, mental health diagnosis and any other issues in different areas to offer hope and understanding.

The people are amazing and the culture of experimentation allows you to learn and grow even if you make mistakes

Company Snapshots

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