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Pinnacle Quality Insight

Pinnacle offers customer satisfaction measurement to senior care providers. Pinnacle's feedback process is based off the idea that health care should be evaluated just like it is administered, individually. This feedback process is the easiest way for senior care providers to understand and react to the voice of their customer. Our method of measuring customer satisfaction stems from our belief that individuals are the most important part of healthcare. We interview, by phone, seniors and their family members about their senior care experience. In the interview, the respondents are asked open-ended questions, rating questions, and to explain why they gave those ratings. This personal feedback allows the provider to address each individual's unique needs. In addition to the personal feedback Pinnacle provides, we also have a very high participation rate among respondents. This volume responses enables us to provide an extremely accurate measurement of satisfaction levels. These scores provide our clients with a very clear understanding of their strengths and weaknesses.... Read more

Purpose

People are our purpose... Read more

Vision

Do the right thing... Read more

Mission

Provide products that are simple, useful, and beautiful... Read more

Additional Culture Details

Our company is based on the saying that we should always treat others the way we would want to be treated. People come first and that applies to our clients but first and foremost to the employees. Individual needs matter the most. ... Read more

Values

Core Value #1
People are our purpose

Headquarters

Sandy, UT

Employees

47 US Employees

Industry

Vendor Serving Healthcare Industry

Awards

Top Workplaces Regional Awards

Company Snapshots

Pinnacle's motto that they stand by 100%!
We have formed a project called Heroes for Seniors. We are providing masks to senior care provider's and their staff all over the world. This project's purpose is to help and thank all of our senior care provider's and their staff during this pandemic.
Staff meeting
Just a few of our staff memebers