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Phillips & Cohen Associates, Ltd.

Phillips & Cohen Associates, Ltd. delivers measurably superior collection services. Our business has achieved national and international prominence by providing highly effective financial recovery services that include compassionate Deceased Care and Probate, Pre- and Post Charge-Off Credit Card, Business Card, Consumer Retail, Debt Management, and Cease and Desist solutions.... Read more

Purpose

Founded in 1997, we originally built a reputation for effective and compassionate financial recovery by pioneering deceased account care. We remain the leader in deceased account services and assist clients, executors, and beneficiaries effectively satisfy valid estate debts. We support our clients with a highly-trained staff of professionals, extensive technology resources, proprietary databases, and a commitment to quality. Phillips & Cohen Associates currently serves our national and international client base from regional offices in the United States, Canada, Europe, and Australia.... Read more

Vision

Phillips & Cohen Associates, Ltd. built its reputation in the credit industry by providing specialized compassionate engagement services to clients, enabling them to realize additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements.... Read more

Additional Culture Details

Compliance is paramount to Phillips & Cohen Associates, Ltd. and our commitment is underlined by including it as one of our four company values. We firmly believe that Compliance puts us under a duty to make the right decisions and consider the consequences of our actions. Our team continuously monitors the regulatory environment in which we operate to ensure we provide a compliant and best in class service to everyone that we interact with. Our team professionally addresses all customer complaints and we use the feedback to continuously improve the customer experience we provide.

As part of our on-going efforts to put the customer at the heart of our business, we are committed to continuous improvement and to identifying, managing and controlling conduct risks. To achieve this, our leadership teams are fully engaged in risk committees and forums designed to consider customer outcomes.

Our business adheres to all applicable regulatory requirements and codes of conduct. Our leadership plays an active role in national and international trade associations in an effort to drive and share best practices cross industry. We look forward to continuing our commitment to fair customer outcomes through our values, policies, processes and people.
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Values

Commitment
Commitment means we keep our promises, live up to expectations, give our best, and go the extra mile.

Headquarters

Wilmington, DE

Employees

240 US Employees

Industry

Collections & Debt Settlement

Recent Awards

  • Twp USA
  • 2020
  • 2019
  • 2017

Company Snapshots