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- Omni William Penn Hotel
Omni William Penn Hotel
Since opening the doors in 1916, Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business and industry. A multi-million dollar renovation has enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations and award-winning cuisine that have defined Omni William Penn Hotel for decades. Being a staple in downtown Pittsburgh for more than 100 years, the hotel is a proud partner and neighbor.
Vision
Proudly opening doors to the true spirit of a destination.
Mission
We are a luxury brand whose incredible family of associates puts the soul inhospitality every day. The needs of our guess, associates and owners are in the forefront of everything we do. Through authenticity and innovation, we create unique, memorable experiences.
Additional Culture Details
Six Pillars of Omni:
Trilogy
Omni Hotels’ business philosophy is predicated upon the belief that as a professional hotel management company we see our business to be governed by the following trilogy:
Guests: Our goal is to exceed our guests’ expectations and in the process generate revenues necessary to make it worthwhile for the owners and associates.
Owner: Owners create and maintain the financial and material resources necessary to the creation of the products and services intended to exceed customer needs and achieve a profit. Without the owners no business can be created and sustained and without the profits no business can be maintained or grow.
Associates: Our associates provide the human resources and technical knowledge required to produce and deliver the intended products and services in a way that not only exceeds the needs of customers but also the owners.
Omni Service Champions (OSC)
Recognition is at the heart of our service culture and creates a unified team across departments and divisions. The Omni Service Champions program recognizes and rewards individual associates who excel in utilizing the Power of One. Regular OSC rallies allow you to welcome new associates, spend time with work friends, and celebrate the contributions of your fellow associates. Associates designated as Omni Service Champions have the opportunity to receive substantial cash rewards for their outstanding efforts.
Power of One
The Power of One is the essence of our service philosophy. It reflects our belief that every single guest interaction is an opportunity, or a moment, for an associate to delight a guest and ultimately, deliver a memorable experience.
Mirror Image
Omni Hotels commits itself to a healthy and productive associate environment. The Company supports the belief that, to the degree that management exhibits care and concern for associates, they, in turn, will ‘mirror’ that care and concern to our hotel guests and customers.
Omni Service Tradition (OST)
Through daily, open communication and regular department meetings, associates are encouraged to share their opinions and ideas in an effort to continually improve the service we provide to our guests. Monthly meetings with our General Manager allow assigned department Ambassadors to directly share both the successes and needs of their area. Regularly schedule all-Associate department meetings allow for the transfer of best practices among peers and a structured opportunity for associates to evolve the service experience.
Moments of Service (MOS)
The Moments of Service provides for consistent delivery of service at each of our properties across North America by defining our expectations, training to those standards, and ensuring constant skill reinforcement through service success checklists. Trained to respond to the needs of our guests in unique and proprietary ways, our Moments of Service ensure the execution of four-diamond service and unparalleled guest interaction.
Trilogy
Omni Hotels’ business philosophy is predicated upon the belief that as a professional hotel management company we see our business to be governed by the following trilogy:
Guests: Our goal is to exceed our guests’ expectations and in the process generate revenues necessary to make it worthwhile for the owners and associates.
Owner: Owners create and maintain the financial and material resources necessary to the creation of the products and services intended to exceed customer needs and achieve a profit. Without the owners no business can be created and sustained and without the profits no business can be maintained or grow.
Associates: Our associates provide the human resources and technical knowledge required to produce and deliver the intended products and services in a way that not only exceeds the needs of customers but also the owners.
Omni Service Champions (OSC)
Recognition is at the heart of our service culture and creates a unified team across departments and divisions. The Omni Service Champions program recognizes and rewards individual associates who excel in utilizing the Power of One. Regular OSC rallies allow you to welcome new associates, spend time with work friends, and celebrate the contributions of your fellow associates. Associates designated as Omni Service Champions have the opportunity to receive substantial cash rewards for their outstanding efforts.
Power of One
The Power of One is the essence of our service philosophy. It reflects our belief that every single guest interaction is an opportunity, or a moment, for an associate to delight a guest and ultimately, deliver a memorable experience.
Mirror Image
Omni Hotels commits itself to a healthy and productive associate environment. The Company supports the belief that, to the degree that management exhibits care and concern for associates, they, in turn, will ‘mirror’ that care and concern to our hotel guests and customers.
Omni Service Tradition (OST)
Through daily, open communication and regular department meetings, associates are encouraged to share their opinions and ideas in an effort to continually improve the service we provide to our guests. Monthly meetings with our General Manager allow assigned department Ambassadors to directly share both the successes and needs of their area. Regularly schedule all-Associate department meetings allow for the transfer of best practices among peers and a structured opportunity for associates to evolve the service experience.
Moments of Service (MOS)
The Moments of Service provides for consistent delivery of service at each of our properties across North America by defining our expectations, training to those standards, and ensuring constant skill reinforcement through service success checklists. Trained to respond to the needs of our guests in unique and proprietary ways, our Moments of Service ensure the execution of four-diamond service and unparalleled guest interaction.
Values
- Creating Memorable Experiences
- Our goal is to create the best experience for our guests! We will use sensory initiatives, amenities & great customer service!
Recent Awards
Company Snapshots
