- Top Workplaces
- Net Friends
Net Friends
Net Friends, a Durham, North Carolina based managed IT services provider, has been recognized as a Top Workplace.
Our Power Is Our People™ is more than a slogan. It is the operating principle behind everything we do. With an average employee tenure of over seven years and a culture grounded in our F.I.T.S. core values, Net Friends has built an environment where collaboration thrives, growth is intentional, and every team member feels genuinely valued.
For a company whose mission is making technology work better for people, being recognized as a Top Workplace validates everything we have worked toward and stood for since day one.
Our Power Is Our People™ is more than a slogan. It is the operating principle behind everything we do. With an average employee tenure of over seven years and a culture grounded in our F.I.T.S. core values, Net Friends has built an environment where collaboration thrives, growth is intentional, and every team member feels genuinely valued.
For a company whose mission is making technology work better for people, being recognized as a Top Workplace validates everything we have worked toward and stood for since day one.
Purpose
Improving How Businesses Experience IT
Technology should work for your business, not slow it down. For nearly three decades, we have been making that a reality for small and medium sized businesses across North Carolina, delivering the same level of dedication and expertise to every client we serve.
Since 1997, we have resolved over 1,250,000 support tickets. Behind every one of those tickets is a business owner who needed answers fast, a team that could not afford downtime, and a problem that deserved the attention of people who genuinely cared about the outcome. That is exactly who we are.
We do not show up when things break and disappear when they are fixed. We are in our clients' corner every day, monitoring systems, handling day-to-day support, and helping businesses think strategically about where their technology takes them.
Our managed infrastructure services keep your systems, networks, and hardware running smoothly every day. And with NetSafe, our dedicated cybersecurity offering, we stay ahead of evolving threats, protecting your data and giving you the confidence to focus on what matters most: running your business.
Net Friends take IT off your to-do list.
Technology should work for your business, not slow it down. For nearly three decades, we have been making that a reality for small and medium sized businesses across North Carolina, delivering the same level of dedication and expertise to every client we serve.
Since 1997, we have resolved over 1,250,000 support tickets. Behind every one of those tickets is a business owner who needed answers fast, a team that could not afford downtime, and a problem that deserved the attention of people who genuinely cared about the outcome. That is exactly who we are.
We do not show up when things break and disappear when they are fixed. We are in our clients' corner every day, monitoring systems, handling day-to-day support, and helping businesses think strategically about where their technology takes them.
Our managed infrastructure services keep your systems, networks, and hardware running smoothly every day. And with NetSafe, our dedicated cybersecurity offering, we stay ahead of evolving threats, protecting your data and giving you the confidence to focus on what matters most: running your business.
Net Friends take IT off your to-do list.
Vision
Technology That Serves People, Not the Other Way Around
At Net Friends, our vision has always been bigger than IT support. From the beginning, we set out to build something most businesses never experience from a technology partner. A relationship built on genuine trust, proactive thinking, and a commitment to making technology work in service of people, not the other way around.
That vision took shape in Durham, North Carolina in 1997 and has guided every decision since. We have grown by staying focused on what matters most, delivering consistent, high-quality service to the businesses and communities we care about.
Our people-first philosophy is the backbone of how we operate. When a business has reliable, secure, and well-managed technology, its people are freed up to do their best work. That is the outcome we work toward for every client we serve.
We believe great IT is built on accountability. Seven consecutive SOC 2 Type II certifications and ITIL certification across our leadership team are proof of our commitment to the highest standards.
Looking ahead, automation, AI, and an increasingly complex cybersecurity environment are reshaping what businesses need from their IT partners. We are leaning in and finding new ways to keep our clients ahead of the curve.
At the heart of it all is a simple belief: our power is our people. When our team and the people we serve thrive together, everything else follows.
At Net Friends, our vision has always been bigger than IT support. From the beginning, we set out to build something most businesses never experience from a technology partner. A relationship built on genuine trust, proactive thinking, and a commitment to making technology work in service of people, not the other way around.
That vision took shape in Durham, North Carolina in 1997 and has guided every decision since. We have grown by staying focused on what matters most, delivering consistent, high-quality service to the businesses and communities we care about.
Our people-first philosophy is the backbone of how we operate. When a business has reliable, secure, and well-managed technology, its people are freed up to do their best work. That is the outcome we work toward for every client we serve.
We believe great IT is built on accountability. Seven consecutive SOC 2 Type II certifications and ITIL certification across our leadership team are proof of our commitment to the highest standards.
Looking ahead, automation, AI, and an increasingly complex cybersecurity environment are reshaping what businesses need from their IT partners. We are leaning in and finding new ways to keep our clients ahead of the curve.
At the heart of it all is a simple belief: our power is our people. When our team and the people we serve thrive together, everything else follows.
Mission
Reliable Technology, Real Relationships
We exist to make technology a source of confidence for the businesses we serve, not a source of stress. Our mission is straightforward, to deliver reliable, proactive IT support that empowers small and medium sized businesses to operate with clarity, security, and peace of mind.
Every decision we make, every system we monitor, and every problem we solve is guided by one question: are we making life better for the people on the other end of this work? That commitment drives us to go beyond the expected, anticipate needs before they arise, and show up consistently as a partner businesses can genuinely count on.
Technology changes fast, but our dedication to the people never does.
We exist to make technology a source of confidence for the businesses we serve, not a source of stress. Our mission is straightforward, to deliver reliable, proactive IT support that empowers small and medium sized businesses to operate with clarity, security, and peace of mind.
Every decision we make, every system we monitor, and every problem we solve is guided by one question: are we making life better for the people on the other end of this work? That commitment drives us to go beyond the expected, anticipate needs before they arise, and show up consistently as a partner businesses can genuinely count on.
Technology changes fast, but our dedication to the people never does.
Values
- Net Friends' Core Values Shape Everything
- At Net Friends, F.I.T.S. is not a tagline. It is a daily operating rhythm and a shared language that connects everyone on the team.
Fulfill Implicit Needs means listening closely enough to hear the unspoken concern underneath every request. It means anticipating the next question before it is asked, and solving the problem behind the problem.
Improve People's Lives goes well beyond fixing the tech. The goal is to leave everyone in a better position after an interaction.
Treat Everyone Like a Partner means showing up with trust, aligning on goals before diving into solutions, and caring as much about process as outcomes.
Share Knowledge flips the script on information hoarding. Net Friends believes growth is exponential when knowledge flows freely, and that when one person learns something, everyone benefits.
Put all four together and you get something genuinely rare: a company where great service isn't a department, it's a culture.
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