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- National Cooperative Bank, N.A.
National Cooperative Bank, N.A.
National Cooperative Bank (NCB) provides comprehensive banking products and services to cooperatives and other member-owned organizations throughout the country. What makes NCB unique is that the bank was created to address the financial needs of an underserved market niche - people who join together cooperatively to meet personal, social or business needs, especially in low-income communities.
Purpose
NCB's commitment to cooperatives and community development has guided us since our inception and is critical to building stronger links among our customers to help all communities accumulate wealth, fuel local economies and provide homeownership.
Mission
NCB's mission is to support and be an advocate for America’s cooperatives and their members, especially in low-income communities, by providing innovative financial and related services.
Values
- Customer Focus
- Customer Focus - "Create a Positive Experience"
Value Statement: Employees support NCB's customers in serving the needs of their communities. Employees actively listen and cater their responses to meet the needs of NCB's customers so they feel heard, understood and valued.
Employees pledge to:
1. Listen and work to promptly resolve problems in a collaborative fashion, ensuring a positive customer experience.
2. Provide and sustain exceptional customer service.
3. Support the needs and issues that NCB's customers are passionate about and positively impact their communities.
Employees value their internal customers as much as NCB's external customers. Employees commit to providing superior service to all customers of the bank. We believe that all customers and colleagues are equally integral to the sustainability and success of our organization. Employees provide premier, quality and proactive service in interactions with all external and internal customers.
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