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- Naperville Public Library
Naperville Public Library
Naperville Public Library's mission is "Inform, Inspire, Imagine." We envision the library as "A place to be. The place to become…" The library has three geographically dispersed facilities: Nichols, Naper Boulevard, and 95th Street. Library materials are very well used, with an annual circulation of over 4 million. The library's collection includes approximately 484,000 printed items; 190,000 media items including movies, music, audiobooks, and video games; and 34,000 electronic items including eBooks. Additionally, the library's website allows access to a wealth of information, including over 100 databases. The library's professional staff provides reference and reader's advisory services, as well as specialized business and technology assistance. The library's programs cover early literacy, storytimes, teen programs, technology, job assistance, business start-up, and finance workshops. The library has a total of 181 internet stations, 45 iPads, and 20 laptops for customers to use.
Additional Culture Details
As a tax-supported public library and a public service organization, customer service is king at Naperville Public Library. Our customer service philosophy is “Start with Yes”. Staff are empowered and encouraged to find not just satisfying, but excellent outcomes for customers, whether internal or external. Naperville Public Library is all about teamwork – Together Everyone Achieves More. Our organizational values (developed by staff) are: Innovation. Service. Excellence. Adaptability. In over 20 years of employee satisfaction surveys, two things consistently stand out as the best things about working at the Naperville Public Library: 1) great coworkers; and 2) the role of the public library in the community.