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- Momentum Physical Therapy & Sports Rehab
Momentum Physical Therapy & Sports Rehab Overview
Momentum Physical Therapy provides the most effective physical therapy available. Our clinical expert physical therapists are highly trained individuals who continually work to improve their skills and expertise in order to provide the best physical therapy available. Beyond our clinical expertise, Momentum sets the new standard for customer service in the healthcare industry. Our patients are treated like well-loved family members from start to finish. Lastly, our team members can always count on being surrounded by other top-notch, team-oriented teammates. This, along with great benefits and state of the art facilities and equipment make Momentum a great place to work.
Additional Culture Details
- 1. Deliver Remarkable Experiences
- This is achieved only by going above and beyond what the patient (or person) is expecting, so much so that they are actually motivated to tell someone about the experience. The term “nothing to write home about” is the opposite of delivering a remarkable experience. Regarding the service and experience we provide at Momentum, we want to deliver such a high level of service, that people are motivated to “write home,” write on Facebook, or write to their doctor, their family, their friends, etc… Taking the time to make people feel special, feel heard, feel taken care of, feel like you truly care, and feel like they are our sole focus can help each person live this Core Value.
- 2. Exude a Great Attitude and Warmth
- This core value is rooted in the belief that a great attitude and warm personality are closely related to healthy working relationships, a great healing environment, and a happy place (home or work). Great attitudes are indicative of answers such as “yes,” “let me see how we can do that,” or other things related to a positive and “can do” or “get to” attitude. The opposite of this attitude would be the “no” attitude, which usually comes with the “can’t do” or “have to” attitude, where people look for any reason to say “no” so they can do less work. We are in the business of saying “yes” to patients (and our co-workers) as often as possible and we are also looking for as many opportunities to “wow” them as well.
- 3. Be Efficient and Effective
- Part of our Momentum culture is using our resources to the best of our ability. Employees are expected to live this value by not wasting company supplies, their own time, their own efforts, etc… At the end of each day, each Momentum staffer should not look back on the day and think, “I could have done much more with my day.” Being efficient and effective doesn’t mean being overworked either. An appropriate workload should be maintained by our staff and speaking to supervisors about workload is encouraged.
- 4. Show Appreciation and Gratitude
- Each person at Momentum should be happy and thankful our company is made of great people, delivers great results, and rewards our staff with competitive pay, great benefits, and a wonderful work environment. Our staff lives this value by communicating their appreciation to each other, to patients, or to any person they interact with at any time. It’s every employee’s responsibility to show their own appreciation and gratitude to patients, clients, co-workers, subordinates, supervisors, etc...
- 5. Take Ownership
- When a challenge comes along, an easy response is to leave it and think that someone else will take care of it. When something less than optimal occurs, it is easy to look externally for reasons of failure. These do not help us overcome challenges, deliver the best results, and be the best we can possibly be. Doing things because they need to be done, taking responsibility for situations (optimal or non-optimal) and taking care of things like you own the company is all part of taking ownership. If every employee operates (in their position) as if they owned the company, the company would run optimally almost all of the time. This core value also speaks to taking ownership of your particular area (even if it’s a small area of a clinic) and your job. Taking ownership to make sure all aspects of your job and work space are kept in great condition helps keep Momentum’s facilities and working conditions in great shape. When we have all of our team members working hard to take ownership of their individual posts, this also helps our teams work as a well oiled machine.
- 6. Jump In and Help
- This core value is most evident when it is time to help a colleague or area that may need some help. One of the greatest things about a company of our size is that there are people around who have dealt with the same situation/problem, or who may have the available resources (maybe time) to offer up some help. Offering help to improve the overall scene for the entire company is a great thing and is another example of doing the greatest good for the most people. Anytime this happens, it’s a great thing and we can help each other overcome great obstacles, learn how to do things better, and improve our abilities by working as a team.
- 7. Step Up When No One is Looking
- This core value is closely related to operating with high integrity and speaks to doing things for the right reason, regardless of who is or is not looking. Things done without the thought of doing so for recognition and are done because they need to be done are exactly what we are talking about. These deeds are often not glamorous and usually are not pleasurable, but usually net a greatly desired result. We do not want to secretly try to do things that are helpful, but the idea here is that people step up in spite of who they think is watching, who they think will recognize them for the help, or how much recognition or help they will receive in return for stepping up. They do these things because it is what is needed and it is the right thing to do.