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- Mohegan Sun
Mohegan Sun Overview
Owned by Mohegan Gaming & Entertainment, Mohegan Sun is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States. Situated on 185 acres along the Thames River in scenic southeastern Connecticut, Mohegan Sun is home to two unique casinos, 1,600 deluxe hotel rooms, two world-class spas, a golf course, an Expo and Convention Center, over 80 shops, restaurants and bars as well as three award-winning entertainment venues including a 10,000-seat Arena.
Additional Culture Details
The Mohegan Sun vision is to: “be the preferred entertainment destination by delivering memorable experiences and unmatched personalized services.” To attain this vision we operate under a unique philosophy comprised of the following:
Spirit of Aquai
“Aquai ” is the Mohegan word for greeting. The “Spirit of Aquai” expresses the Mohegan Tribe’s guiding philosophy and is comprised of four key principles: Welcoming, Mutual Respect, Cooperation and Building Relationships. These principles have guided and allowed the Mohegan Tribe to prosper in the community for hundreds of years. By implementing them into our Team Member culture, we have built a bridge from Mohegan history to Mohegan Sun hospitality – something we call “The Mohegan Way”. At Mohegan Sun we are committed to cooperating with each other to build our success and we strive to create a warm and friendly atmosphere where we can build exceptional working relationships. The mutual respect and value that we have for each other allows us to work as a team to accomplish our goals and company vision. The “Spirit of Aquai” principles ultimately define who we are and how we treat each other while creating an atmosphere where Team Members thrive and exceptional guest service is the norm.
At Mohegan Sun we live by a set of Core Values, which blend seamlessly with the “Spirit of Aquai” principles to guide us every day in how we operate our business and interact with our guests. The Core Values represent our commitment to delivering outstanding guest service, to assisting and supporting our Team Members and to achieving our personal best while meeting the business goals of the company.
Our Core Values are:
• Blowing Away the Customer
• Bottom Line Performance
• Developing Passionate and Dedicated Employees
• Continuously Striving for Perfection
By living and demonstrating the Core Values and Spirit of Aquai principles each day, our Executive Team honors their commitment to our Team Members in providing them with a great place to work. When combined with our Team Members living and demonstrating the same principles, this approach is the driving force behind our successful business strategy: happy engaged employees leads to outstanding guest service which leads to happy loyal customers, which leads to a successful business and one of the most incredible entertainment destinations in the world.