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  1. Top Workplaces
  2. Mattersight


Call centers get 250 million calls a day. Distilling each one of those calls to the basic elements – emotion, effort, and personality – tells a unique story about the brand, the success, and what’s in store next.

Mattersight unleashes the power of personality to improve every interaction with every customer every time. With tools to learn, analyze, and predict customer behavior based on customer conversations, Mattersight helps brands create chemistry with their customers through shorter, more satisfying conversations.

Products include Predictive Behavioral Routing, Coaching, Behavioral Analytics and Quality.
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Chicago, IL


275 US Employees


Managed Services & Outsourcing

Recent Awards