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Intradiem

Intradiem provides an Intelligent Assistant for customer service teams. This assistant unlocks the value of center data to maximize productivity, engagement, and the customer experience.

Our patented AI-powered technology processes the massive amounts of data generated - in real time - and takes immediate action to support staff working in the center or remotely - every minute of every day.

This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.

The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.

We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
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Purpose

Intradiem is the only automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience – whether agents are working from home or in the contact center.

Intradiem’s powerful technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual center conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem powers over 1 billion automated actions annually and saves its customers over $100 million on an annualized basis.
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Vision

Customer service reinvented. For Everyone.... Read more

Mission

To help our customers achieve more using automation.... Read more

Additional Culture Details

Great products can be emulated, service can be duplicated, but great people can't be replaced. We're a group of customer-obsessed, competitive, detail-oriented, experienced servants who put the needs of our community and customers over our own. Intradiem isn't just about the 9-to-5 or the paycheck — we're about having the revolutionary spirit needed to change our community and the world through the way we work and the way we give back. That makes us competitive by nature, but we keep it friendly. You only have to attend one of our legendary Cornhole tournaments or participate in a no-holds-barred food drive competition to find that out.... Read more

Values

Revolutionary Spirit
We approach every day with thoughtful urgency, energy and passion to add value by challenging the norm and innovating new ways of doing.

Headquarters

Alpharetta, GA

Employees

133 US Employees

Industry

Enterprise Software

Awards

Top Workplaces Regional Awards

Company Snapshots

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