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- Intradiem
Intradiem
At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.
Purpose
Intradiem technology supports hundreds of thousands of customer service agents for brand-name organizations across multiple business verticals. Intelligent Automation powers hundreds of millions of automated actions and saves customers tens of millions each year. Intradiem takes a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems. Everyone from the C-suite to interns share information, knowledge, and ideas. Being transparent helps us all think like founders and remain focused on bringing new innovations to our customers.
Vision
Customer Service Reinvented. For Everyone.
Mission
To help our customers achieve more through automation.
Additional Culture Details
Great products can be emulated, service can be duplicated, but great people can't be replaced. We're a group of customer-obsessed, detail-oriented, experienced professionals who put the needs of our communities and customers over our own. Intradiem isn't just about the paycheck—we're about having the revolutionary spirit needed to change our communities and the world through the way we work and the way we give back. That makes us competitive by nature, but we keep it friendly. We trust amazing people to do amazing things. That’s why we take a “people-first” approach, treating employees, customers, and each other with the dignity and respect we all deserve. Intradiem employees enjoy transparent leadership and unfettered growth opportunities. At Intradiem, you have ownership over work that directly impacts the business. Employees are treated like the whole people they are with families, hobbies, and lives outside of work. We work remotely and promote a work-life blend for us and the people we love.
Values
- Revolutionary Spirit
- We are inspired to create a better world by living a culture of service to each other, to our customers, and to our community.
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