- Top Workplaces
- Global Help Desk Services, Inc.
Global Help Desk Services, Inc.
Global Help Desk Services, Inc. (GHDSi) provides help desk outsourcing services to enterprise-sized companies. We are 100% US-based, and our agents
are exclusively focused on help desk service delivery. We have the highest SLA standards in the industry and consistently deliver services using
predicable, repeatable processes. Organizations desire a partnership with GHDSi to significantly improve the level of IT service, maturity, and
percentage of tickets resolved at the help desk. We make first-call resolution a priority to return our customers’ employees to work more quickly, relieve
their Tier 2 and 3 technical support groups, increase customer satisfaction, and improve the reputation of the IT department as a whole. T... Read more
are exclusively focused on help desk service delivery. We have the highest SLA standards in the industry and consistently deliver services using
predicable, repeatable processes. Organizations desire a partnership with GHDSi to significantly improve the level of IT service, maturity, and
percentage of tickets resolved at the help desk. We make first-call resolution a priority to return our customers’ employees to work more quickly, relieve
their Tier 2 and 3 technical support groups, increase customer satisfaction, and improve the reputation of the IT department as a whole. T... Read more
Purpose
Here at Global Help Desk Services, it's our purpose to distinctly improve your customer service experience, across any platform.
Vision
To be the most trusted and reliable help desk service provider in the world.
Mission
To provide a distinctly pleasant, efficient, and consistent help desk experience by applying the best in people, process, and technology.
Additional Culture Details
Senior management does our best to train up employees so they're confident in assisting customers in best practices enhancing the customer
experience. We encourage teams to assist each other so no one ever feels they're alone when dealing with problems. Assistance occurs through IM
chats as well as direct access to Team Leads. Senior management are very approachable to assist with any concerns employees have and ... Read more
experience. We encourage teams to assist each other so no one ever feels they're alone when dealing with problems. Assistance occurs through IM
chats as well as direct access to Team Leads. Senior management are very approachable to assist with any concerns employees have and ... Read more
Values
- Honesty
- It's simply telling the truth. Honesty and integrity go hand in hand in building trust.