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- Frontline Performance Group
Frontline Performance Group
Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last. FPG transforms front desk operations into profit centers for leading hospitality, car rental and automotive brands worldwide by elevating the performance of their frontline agents, while enhancing customer satisfaction. For over 25 years, FPG has generated billions in incremental revenue for our clients through a proven system of customized consulting, groundbreaking technology, one-on-one coaching, and proprietary training. The end result is higher earnings, increased enterprise valuations, and an enhanced experience on both sides of the front desk—with engaged agents and happy customers.
Purpose
We believe in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last.
Vision
Our vision has always been to create an enhanced experience on both sides of the frontline—with engaged agents and happy customers. The result is higher earnings, increased enterprise valuations, and lower turnover. We achieve this through a powerful combination of proprietary technology, world-class consulting, one-on-one coaching, and proprietary technology.
Mission
To equip frontline teams, as well as our own Team Members, to discover their greatest potential by helping them develop a stronger belief in themselves, in the business they represent, and in the value of the service they offer.
Additional Culture Details
FPG continuously drives a positive culture. There is a “Happiness Committee” consisting of Team Members in various departments to meet with the CEO and Founder of FPG to discuss culture, initiatives, areas of improvement, as well as solutions. Additionally, FPG celebrates life events with the Team Members, such as monthly birthday celebrations, weddings, graduations, promotions, work anniversaries, and milestone achievements. Throughout the holidays, the Team Members participate in friendly contests with each other such as participating in a pumpkin decorating contest and dressing up in costumes during Halloween time, a Thanksgiving Potluck where everyone contributes and gives thanks, and wearing Tacky Holiday sweaters in December, During the summertime, the headquarter Team Members participate in “Summer of Smiles”. This entails three months of surprises for the Team Members, team building activities, raffle prizes, bring your dog to work day, and more. The Team Members at headquarters provide support to those Team Members located in the field at hotels and car rental locations. It is imperative that the Team Members at headquarters project a positive morale and culture to those whom they are supporting. For the Team Members in the field, they participate in group activities such as volunteering, having meals together, going to an “escape room”, and playing arcade games.
Values
- Empowerment
- We provide our Team Members and clients with the tools to achieve their greatest potential.
Recent Awards
Company Snapshots
