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- Frontline Performance Group
Frontline Performance Group
Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results
that last. FPG transforms front desk operations into profit centers for leading hospitality, car rental and automotive brands worldwide by elevating the
performance of their frontline agents, while enhancing customer satisfaction. For over 25 years, FPG has generated billions in incremental revenue for
our clients through a proven system of customized consulting, groundbreaking technology, one-on-one coaching, and proprietary training. The end
result is higher earnings, increased enterprise valuations, and an enhanced experience on both sides of the front desk—with engaged agen... Read more
that last. FPG transforms front desk operations into profit centers for leading hospitality, car rental and automotive brands worldwide by elevating the
performance of their frontline agents, while enhancing customer satisfaction. For over 25 years, FPG has generated billions in incremental revenue for
our clients through a proven system of customized consulting, groundbreaking technology, one-on-one coaching, and proprietary training. The end
result is higher earnings, increased enterprise valuations, and an enhanced experience on both sides of the front desk—with engaged agen... Read more
Purpose
We believe in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last.
Vision
Our vision has always been to create an enhanced experience on both sides of the frontline—with engaged agents and happy customers. The result is
higher earnings, increased enterprise valuations, and lower turnover. We achieve this through a powerful combination of proprietary technology,
world-class consulting, one-on-one coaching, and proprietary technology.
higher earnings, increased enterprise valuations, and lower turnover. We achieve this through a powerful combination of proprietary technology,
world-class consulting, one-on-one coaching, and proprietary technology.
Mission
To equip frontline teams, as well as our own Team Members, to discover their greatest potential by helping them develop a stronger belief in themselves,
in the business they represent, and in the value of the service they offer.
in the business they represent, and in the value of the service they offer.
Additional Culture Details
FPG continuously drives a positive culture. There is a “Happiness Committee” consisting of Team Members in various departments to meet with the CEO
and Founder of FPG to discuss culture, initiatives, areas of improvement, as well as solutions. Additionally, FPG celebrates life events with the Team
Members, such as monthly birthday celebrations, weddings, graduations, promotions, work anniversaries, and milestone achievements. Th... Read more
and Founder of FPG to discuss culture, initiatives, areas of improvement, as well as solutions. Additionally, FPG celebrates life events with the Team
Members, such as monthly birthday celebrations, weddings, graduations, promotions, work anniversaries, and milestone achievements. Th... Read more
Values
- Empowerment
- We provide our Team Members and clients with the tools to achieve their greatest potential.