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Frontline Performance Group

Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results
that last. FPG transforms front desk operations into profit centers for leading hospitality, car rental and automotive brands worldwide by elevating the
performance of their frontline agents, while enhancing customer satisfaction. For over 25 years, FPG has generated billions in incremental revenue for
our clients through a proven system of customized consulting, groundbreaking technology, one-on-one coaching, and proprietary training. The end
result is higher earnings, increased enterprise valuations, and an enhanced experience on both sides of the front desk—with engaged agen... Read more
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Purpose

We believe in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last. ... Read more

Vision

Our vision has always been to create an enhanced experience on both sides of the frontline—with engaged agents and happy customers. The result is
higher earnings, increased enterprise valuations, and lower turnover. We achieve this through a powerful combination of proprietary technology,
world-class consulting, one-on-one coaching, and proprietary technology.
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Mission

To equip frontline teams, as well as our own Team Members, to discover their greatest potential by helping them develop a stronger belief in themselves,
in the business they represent, and in the value of the service they offer.
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Additional Culture Details

FPG continuously drives a positive culture. There is a “Happiness Committee” consisting of Team Members in various departments to meet with the CEO
and Founder of FPG to discuss culture, initiatives, areas of improvement, as well as solutions. Additionally, FPG celebrates life events with the Team
Members, such as monthly birthday celebrations, weddings, graduations, promotions, work anniversaries, and milestone achievements. Th... Read more
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Values

Empowerment
We provide our Team Members and clients with the tools to achieve their greatest potential.

Recent Awards

Company Snapshots

The Learning and Development Team utilized their FPG benefit, "Giving Day", by volunteering their time at the Second Harvest Food Bank in Orlando, FL! They helped pack meals for 9,000 children in the local area.
FPG Team Members in the Central Florida area participated in Charity Challenge XXXIV.
FPG Team Members at the headquarters location attended a luncheon at Orlando Health Orlando Regional Medical Center (ORMC) with a current Team Members who is a survivor of a tragic accident due to the wonderful care she received at ORMC. FPG raised funds that were put towards the hospital.
FPG Team Members at the headquarters location participated in a "Tacky Sweater Day" contest during the holidays.