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- Flores & Associates
Flores & Associates
We are a specialty services firm focused on consumer-based employee reimbursement programs such as FSA, HRA, HSA, and COBRA administration. Flores serves as an extension of our clients and we dutifully accept that important role. Clients find that the systems and people involved in a relationship with Flores are available, efficient, accurate, accountable and responsive. Our goal is to meet the needs of our clients by combining proactive service with leading edge technology. Our mission continues to be complete client satisfaction, and our 99% client retention rate is confirmation that we are on the right path. Today, we have developed a national client base that numbers over 2000 companies serving employees in all 50 states and several foreign countries through the use of our innovative technology. Helping people is are our focus. That includes clients and our employees!
Purpose
We believe that remarkable experiences are possible.
We aspire to provide a remarkable experience for not only our clients but for each person on our team. The success of Flores is determined by our success in operating as a unified team. Our philosophy is to make each person within our organization accountable to our clients and their team as well as our own team. Your job, every job, is essential to fulfilling our purpose every day to the people who trust and respect us. The primary goal of Flores, and yours, as one of its team members, is to live our purpose and continue to be an industry leader. We achieve this through hard work, dedication, and commitment from every team member. It is the desire of Flores to have every team member succeed in their job and be part of achieving our goals.
We aspire to provide a remarkable experience for not only our clients but for each person on our team. The success of Flores is determined by our success in operating as a unified team. Our philosophy is to make each person within our organization accountable to our clients and their team as well as our own team. Your job, every job, is essential to fulfilling our purpose every day to the people who trust and respect us. The primary goal of Flores, and yours, as one of its team members, is to live our purpose and continue to be an industry leader. We achieve this through hard work, dedication, and commitment from every team member. It is the desire of Flores to have every team member succeed in their job and be part of achieving our goals.
Vision
Our vision is to be the most admired benefits partner.
With a shared vision for service excellence, a dedicated team and an on-going quest for innovative solutions, we will establish a new industry benchmark. The realization of this vision will ensure that our client’s expectations for service are consistently exceeded.
With a shared vision for service excellence, a dedicated team and an on-going quest for innovative solutions, we will establish a new industry benchmark. The realization of this vision will ensure that our client’s expectations for service are consistently exceeded.
Mission
The goal is to meet the evolving needs of our clients and their employees by combining proactive customer service with technology that surpasses industry standards in design and performance. With a shared vision for service excellence, a dedicated staff and an ongoing quest for innovative solutions, we will establish new industry benchmarks for reimbursement account administration. The realization of this goal will ensure that our client’s expectations for service are consistently exceeded.
Additional Culture Details
By pairing work life balance with a professional atmosphere that supports growth and recognizes hard work and talent, our culture is one of the things we celebrate most! We strive to know one another and support each other professionally. The Flores office is a Silver LEED certified building, complete with open work environment, roof top dining and lounging area with views of uptown and the Panther Stadium, state of the art equipment, full kitchen and lunch room (with company provided drinks and snacks), and an onsite recreational and fitness center that is available for our team. Connecting with our team is important and our space allows for that! Our employee lounge connects to our roof top patio and houses our lounge area, complete with full dining, gaming areas, and reading areas. We celebrate every team member's Birthday, life events, and anniversaries, and even maintained events such as virtual happy hours and trivia nights as most of our team moved to working remotely because of COVID. Executives and peers alike treat each other with respect and value. We share in personal and company achievements and admire the reputable reputation and business model that Flores has been founded on.
Values
- We believe in always doing the right thing.
- We at Flores always strive to do the right thing for our clients, participants, team members, and everyone! This means doing the right thing, even when it is hard or different such as quickly having our team switch to working remote when the pandemic started. Our commitment to “doing things right” is inherent in our audit procedures, systems and dedication to making our service user-friendly.
Recent Awards
Company Snapshots
