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Fasteners Direct
Fasteners Direct sells on a "business-to-business" level and are proud of our hands-on experience and product knowledge of the fastener industry. Because we are in Webster, New York, we can ship to most of the East Coast with next day services. It’s something our customers can look forward to.
Customers will find that dealing with Fasteners Direct is a unique experience; we do things that are out of the ordinary. We even go as far as customizing our customer’s order – we will ship their order in pails instead of boxes, clearly label all parts so they are understandable for both our team and theirs. We will ship our customer’s product in personalized packaging with their company logo on them. We will stop in on a regular basis to see our customers, and make sure everything is running smoothly, and strive to fix any discrepancies to improve their FD experience.
We want to make sure everything is there for the customer and assist them in any way we can – from our purchasing process to stocking the shelves, we have a team that is always there for our customers. Fasteners Direct strives to think for the customer by focusing on personal service, and attention to detail.
Customers will find that dealing with Fasteners Direct is a unique experience; we do things that are out of the ordinary. We even go as far as customizing our customer’s order – we will ship their order in pails instead of boxes, clearly label all parts so they are understandable for both our team and theirs. We will ship our customer’s product in personalized packaging with their company logo on them. We will stop in on a regular basis to see our customers, and make sure everything is running smoothly, and strive to fix any discrepancies to improve their FD experience.
We want to make sure everything is there for the customer and assist them in any way we can – from our purchasing process to stocking the shelves, we have a team that is always there for our customers. Fasteners Direct strives to think for the customer by focusing on personal service, and attention to detail.
Purpose
Fasteners Direct is a customer first supplier of fasteners and other hardware. When it comes to our product we are always thinking of the end user, the person that is receiving the equipment and using it on their project. Our services go far beyond the supply and demand aspect. We work directly with our customers to ensure that the way they receive fasteners is beneficial not only for their team, but for their finances as well. We work to make sure your inventory is managed properly, you receive your product the best way possible, and you are properly prepared for the next job. We make ordering hardware the easiest part of the job, it is not just what you buy, but how you buy it.
Vision
Providing a proven, pain-free way to save you time and money on the very items that hold your business together.
Mission
Our mission at Fasteners Direct is to provide high quality fasteners, fittings and supplies with personalized service in a structured systemized way that will increase our clients’ efficiencies and profitability. These systems include sure stock, vendor managed inventory control, private labeling and packaging, kit producing, volume stock and release programs, specialized packaging, effective analyzing and many more. We do whatever it takes to help our clients perfect their system for fastener procurement. Fasteners Direct strives to think for the customer by focusing on personal service, and attention to detail. We will always go the extra mile to keep our customers up and running.
Additional Culture Details
The Primary Values at FD are HONESTY and INTEGRITY. These are the core foundational principles of the Team and as each FD Team Member is living these values, they strive to provide value that exceeds what the client has paid. The whole FD Team believes that how you act & what you do when nobody is watching is the real representation of our Team Culture and this builds a positive work environment which promotes self motivation, consistency and dependability with like-minded people who get things done and don’t waste time!’
Values
- Honesty and Integrity
- Above all else
Recent Awards
Company Snapshots
