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- Eleveo
Eleveo
Elevēo strives to simplify complexity for contact centers, minimize service interruptions and provide host anywhere, user-friendly, secure, & scalable software.
Our solutions protect your business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Let us replace your vulnerabilities with secure solutions, providing you 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.
Elevēo is an 8-time Gartner Magic quadrant WEM vendor with a rich 20-year history (formerly as ZOOM International).
Our solutions protect your business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Let us replace your vulnerabilities with secure solutions, providing you 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.
Elevēo is an 8-time Gartner Magic quadrant WEM vendor with a rich 20-year history (formerly as ZOOM International).
Purpose
Elevēo simplifies the complexities inherent in managing contact centers. Those complexities include demand forecasting, agent scheduling, quality management,call recording and speech analytics. We help contact centers minimize service interruptions and optimize their people and processes, all in the service of delivering a superior customer experience.
Vision
Every business asks - or should be asking - one fundamental question: what do our customers think about us? Elevēo's mission is to provide those businesses the tools necessary to answer that question.
Elevēo strives to provide smaller contact centers with advanced workforce management, quality management capabilities traditionally available only to their larger, enterprise-sized counterparts, but in an affordable, easy to use, easy to manage and easy to scale software solution. Ultimately, we seek to establish Elevēo as the solution-of-choice for commercial (SMB) contact centers worldwide.
Elevēo strives to provide smaller contact centers with advanced workforce management, quality management capabilities traditionally available only to their larger, enterprise-sized counterparts, but in an affordable, easy to use, easy to manage and easy to scale software solution. Ultimately, we seek to establish Elevēo as the solution-of-choice for commercial (SMB) contact centers worldwide.
Mission
As a global company empowering talented individuals from a wide range of backgrounds and perspectives, Elevēo recognizes diversity as an important driver of innovation and new ideas. Our collaborative work environment brings people of different ethnic and cultural backgrounds, life experiences, political, gender and sexual orientations and abilities together in pursuit of our singular corporate vision.
Additional Culture Details
The key to Eleveo's culture is authenticity. We believe nothing is more important than our employees and their families, and we put those words into practice with our generous healthcare benefits. For us, work/life balance is important, and we back it up in our PTO and Leave policies. We also look out for our employees' long-term financial success, and we back it up in our 401(K) and profit-sharing plans. Lastly, we consider ourselves a team in the truest sense, placing value on entrepreneurial/out-of-the-box thinking and risk-taking and building a workplace environment and career path that fosters each employee's personal and professional growth.
Recent Awards
Company Snapshots
