- Top Workplaces
- DiRAD Technologies
DiRAD Technologies
Contact Center Software Implementation, Interactive Voice and Virtual Assistants, Mass Notifications and Outsourced Contact Center Services
Purpose
Throughout our long history, DiRAD has been able to retain the best and brightest people by promoting a workplace that is professional yet laid back; a think-tank culture where ideas are freely exchanged and adventures with “bleeding edge” technology are encouraged. Change is mandatory, fancy clothes are optional, and egos are left at the door. We demonstrate the importance of giving back whenever we can and encourage others to do so, as well. We believe the culture we've created is why we're here as a Best Place to Work.
Vision
DiRAD's goal is to provide world class customer service at every channel, always staying on the cutting edge of contact center technology and representative training. We will continue evolving with the industry, constantly looking for solutions that will help our customers do more with less.
Mission
Our mission is to help organizations create happy customers by providing technology and services that dramatically improve customer service while ultimately lowering costs. Our goals and objectives revolve around the fact that DiRAD’s owners are not entrepreneurs, but technologists whose day-to-day objective is to make sure our customers are happy – if we’re successful in that objective, our company will grow.
Additional Culture Details
“If I can use just one word, I’d say the company culture here is supportive. I think DiRAD is great at making their employees feel valued and appreciated.” ~Annie G.
“It sounds cliche, but “friendly” is probably the word. I was welcomed at DiRAD when I started and since then I’ve welcomed new people who have then welcomed more new people. It really is a good place to be.”
~Addison S.
“The word I would use to describe DiRAD would be Compassion. During the first year of my employment, I had to face a rather large personal challenge in my life. 2 people in particular made this possible to overcome. Had it not been for their understanding and support I don’t know if I would be where I am today.”
~Nicholas F.
“Transparent. I feel like people are being honest and genuine with me here. It’s rare that a job sees you as a person rather than just some little worker bee. It’s understood here that work needs to get done, but it’s also understood that having fun is okay too.”
~Brandon H.
“Rewarding! It’s not often employee’s get praise at other companies for doing a good job or going above and beyond, it’s different at DiRAD. When someone does a good job here they get recognized. It makes you feel good about the work you’re doing.”
~Paul B.
“It sounds cliche, but “friendly” is probably the word. I was welcomed at DiRAD when I started and since then I’ve welcomed new people who have then welcomed more new people. It really is a good place to be.”
~Addison S.
“The word I would use to describe DiRAD would be Compassion. During the first year of my employment, I had to face a rather large personal challenge in my life. 2 people in particular made this possible to overcome. Had it not been for their understanding and support I don’t know if I would be where I am today.”
~Nicholas F.
“Transparent. I feel like people are being honest and genuine with me here. It’s rare that a job sees you as a person rather than just some little worker bee. It’s understood here that work needs to get done, but it’s also understood that having fun is okay too.”
~Brandon H.
“Rewarding! It’s not often employee’s get praise at other companies for doing a good job or going above and beyond, it’s different at DiRAD. When someone does a good job here they get recognized. It makes you feel good about the work you’re doing.”
~Paul B.
Values
- Giving Back
- We believe that through community service, we can make a tangible difference, whether it be through volunteering our time or donating to the charities local to us. By giving back, we create a stronger and more compassionate community for all.
Company Snapshots
