- Top Workplaces
- Conrad's Tire Xpress & Total Car Care
Conrad's Tire Xpress & Total Car Care
Most people know us for tires, but-two thirds of our business is the service side. All stores are staffed with ASE-Certified technicians. We change everything from tires to engines and have a mind-set for the long-term. We've been here for 50 years and want to focus on the next 50!
Purpose
To obtain our sales objectives through superior care of our associates and customers.
Vision
By 2025 achieve $100,000,000 in sales with 40 locations being the dominant auto care provider in North East Ohio.
Mission
We will accomplish this by demonstrating a servant attitude and a reputation of trust, quality and convenience.
Additional Culture Details
Associate Care Guidelines:
*Believe in each other.
*Treat each other the way you want to be treated.
*Seek to understand, encourage and teach.
*Have an unselfish concern for others.
*Overcome fears by focusing on the truth.
Customer Care Guidelines:
*Say yes to your customer, take ownership of your business and grow your market share.
*Become the recognized tire business leader in your market through delivering price selection and convenience.
*Convert your tire customers to service customers by telling them what services we provide and earning their trust.
*Build trust with all of your customers through the character of your communication and the competency of your service.
*Use the Conrad's tools as you see necessary to accomplish your objective.
*Believe in each other.
*Treat each other the way you want to be treated.
*Seek to understand, encourage and teach.
*Have an unselfish concern for others.
*Overcome fears by focusing on the truth.
Customer Care Guidelines:
*Say yes to your customer, take ownership of your business and grow your market share.
*Become the recognized tire business leader in your market through delivering price selection and convenience.
*Convert your tire customers to service customers by telling them what services we provide and earning their trust.
*Build trust with all of your customers through the character of your communication and the competency of your service.
*Use the Conrad's tools as you see necessary to accomplish your objective.