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- Capital One Financial Corporation
Capital One Financial Corporation
Thirty years ago Capital One revolutionized the credit card industry with data and technology. Today, we're one of the most widely recognized brands in banking, serving more than 100 million customers. Since completing our acquisition of Discover (DFS) in May 2025, our credit card business is the largest in the U.S. based on purchase volume. We also have card franchises in the U.K. and Canada. Beyond credit cards, our consumer banking business offers branch-based deposit gathering and lending activities for consumers and small businesses, we now own and operate a global payment network, and we're one of the nation’s largest auto lenders. Our commercial banking business provides services to commercial real estate and commercial and industrial customers. We're building the bank of the future with full-service banking capabilities delivered digitally, an optimized physical branch presence, cafe showrooms in iconic locations, and award-winning consumer experiences.
Vision
In 2024, Capital One celebrated 30 years as a public company. We were founded on the belief that we could use technology, data and analytics—what we called an information-based strategy—to reimagine banking. We created a bank that is a leader in both technology and financial services, solving challenging industry problems and building products, services and experiences that make a real difference in millions of peoples’ lives.
At Capital One, everything begins and ends with great people. We’ve cultivated an open culture of ideas where all associates have a voice, independent of their titles. We seek out feedback and cherish the opportunity to improve. We have a number of enterprise programs and initiatives that are focused on attracting and retaining talent at all levels and on building an inclusive workplace.
At Capital One, everything begins and ends with great people. We’ve cultivated an open culture of ideas where all associates have a voice, independent of their titles. We seek out feedback and cherish the opportunity to improve. We have a number of enterprise programs and initiatives that are focused on attracting and retaining talent at all levels and on building an inclusive workplace.
Mission
Our mission guides how we run our businesses, how we serve our customers and communities, and how we treat each other. This includes a deliberate focus on the role we play in helping people achieve financial well-being.
Though the company has the scale of one of the nation’s largest banks, Capital One is a founder-led organization with the entrepreneurial spirit and heart of a startup. We strive to unite associates around a shared sense of possibility and a dedicated mission to change banking for good.
As a Values-driven company, perhaps the most critical lens we use is our Mission focus. Capital One’s mission, change banking for good, is based on the belief that there is an opportunity to do banking in a better way—better for customers, for the industry, for the company, and for our associates. Capital One is committed to being a positive force in the banking industry by responsibly challenging the status quo and by helping customers succeed. We challenge our associates to dream, disrupt, and deliver a better way. And we expect each and every member of the Capital One organization to embody this mindset. Every potential product, service, or industry decision is evaluated through our Mission lens.
Though the company has the scale of one of the nation’s largest banks, Capital One is a founder-led organization with the entrepreneurial spirit and heart of a startup. We strive to unite associates around a shared sense of possibility and a dedicated mission to change banking for good.
As a Values-driven company, perhaps the most critical lens we use is our Mission focus. Capital One’s mission, change banking for good, is based on the belief that there is an opportunity to do banking in a better way—better for customers, for the industry, for the company, and for our associates. Capital One is committed to being a positive force in the banking industry by responsibly challenging the status quo and by helping customers succeed. We challenge our associates to dream, disrupt, and deliver a better way. And we expect each and every member of the Capital One organization to embody this mindset. Every potential product, service, or industry decision is evaluated through our Mission lens.
Additional Culture Details
Our associates are proud to work at Capital One and are passionate about our mission to change banking for good. They spend their days immersed in a fast-moving, technology-forward environment where collaboration and a culture of belonging foster breakthrough ideas. They’re empowered to take on interesting, impactful work that’s disrupting an entire industry while propelling their own professional growth through learning and development. We provide our associates the support and flexibility to take care of what matters most to them in their personal lives.
Values
- Excellence
- Excellence defines the way we perform as individuals, as teams and as an organization. Excellence is defined by recruiting and retaining the Best People, having the courage to be Strategically Bold, staying Intellectually Rigorous, taking Ownership, and ensuring we’re Well-Managed in everything we do.
Recent Awards
Company Snapshots
