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Capital One Financial Corporation

Our focus on treating people fairly and commitment to quality service have long guided our mission to democratize credit and function as a full-spectrum lender to serve all people — no matter where they are currently in their financial journey. To best support the millions of people who have started their credit and banking journey with Capital One, we offer comprehensive financial solutions that can help people on the road to financial well-being.

Our mission to Change Banking for Good guides how we run our businesses, how we serve our customers and communities and how we treat each other. This includes a focus on the role we play in helping people achieve financial well-being.

In less than a quarter century, Capital One has grown to be one of the nation's largest retail banks in the United States, serving more than 100 million customers across a diverse set of businesses.
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Vision

Capital One was founded on the belief that information and technology, fueled by great talent, would revolutionize financial services. Our objective was to build a technology company that does banking, and compete against banks who use technology. We continue to challenge the status quo by using information, technology and the ingenuity of our associates in new ways to Change Banking for Good.

Since our founding, we have focused on attracting, developing and empowering the world’s best people. We work diligently to identify highly talented and qualified candidates to fill every open role, from the most junior associate to our Executive Committee and Board of Directors. We look for associates who can adapt and innovate when there is no playbook and who have experienced failure and learned from it. We want people who are bold enough to believe they can change the world and have the humility to understand they need a lot of help to make it happen. As the world around us rapidly changes, our people are our greatest strength and driver of Capital One's success.
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Mission

As a Values-driven company, perhaps the most critical lens we use is our Mission focus. Capital One’s Mission, Change Banking for Good, is based on the belief that there is an opportunity to do banking in a better way—better for customers, for the industry, for the company, and for our associates. Capital One is committed to being a positive force in the banking industry by responsibly challenging the status quo and by helping customers succeed. We challenge our associates to dream, disrupt, and deliver a better way. Every potential product, service, or industry move is evaluated through our Mission lens.... Read more

Additional Culture Details

Each year, thousands of talented people join Capital One, taking on roles as customer advocates, technologists and product innovators. Our people take pride in revolutionizing banking, making a difference for customers and fueling their own careers through learning and development. They spend their days immersed in a fast-moving, technology-forward environment where collaboration and a culture of belonging foster breakthrough ideas. They’re empowered to take on interesting, impactful work. Our associates are disrupting an entire industry. All while having the support and flexibility to take care of what matters most to them.... Read more

Values

Excellence
Excellence defines the way we perform as individuals, as teams and as an organization. Excellence is defined by recruiting and retaining the Best People, having the courage to be Strategically Bold, staying Intellectually Rigorous, taking Ownership, and ensuring we’re Well-Managed in everything we do.

Recent Awards

  • 2023

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