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Calabrio Inc

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.... Read more

Purpose

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers.... Read more

Vision

To revolutionize the way enterprises engage customers and employees.... Read more

Mission

Calabrio’s mission is to build groundbreaking, easy-to-use technology that inspires and delights customers. A pioneer in its industry, Calabrio was named the only Visionary in the Gartner Magic Quadrant for Workforce Engagement Management (WEM) in 2017, 2018, 2019 and 2020. In 2019, Calabrio was named the only Gartner Peer Insights Customers’ Choice for Workforce Engagement Management. Additionally, Calabrio had perfect vendor scores for customer satisfaction in the 2020-21 DMG WFO Report, in categories for vendor satisfaction, product effectiveness and product feature satisfaction.... Read more

Additional Culture Details

At Calabrio, people are at the center of everything we do. Our culture is rooted in our values: collaborative, open, accountable, consistent, clear and ambitious, and we don’t shy away from big challenges. We think different, take risks and work together across all levels of the company to exceed our goals. We are passionate about giving back and strengthening the communities in which we live and work. Our employees are smart, innovative and committed to continuous improvement as we power a digital transformation with human innovation.... Read more

Values

Clear
Our ability to speak and act with clarity will lead our employees, partners and customers confidently toward our goals.

Headquarters

Minneapolis, MN

Employees

428 US Employees

Industry

Enterprise Software

Recent Awards

Company Snapshots