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- BPA Quality
BPA Quality
BPA Quality provides contact centers with insights to engineer great customer experiences through our expertise in quality monitoring, CX, QA, BI and
managed services support. With nearly 30 years of experience, over 100 different clients (many featured on the Fortune 500 list of Largest Companies),
and millions of observations made worldwide, BPA Quality has the experience, knowledge, and ingenuity to help our clients achieve the highest possible
customer engagement and experience from customer-facing teams. BPA Quality, located in NY, FL, and the UK, has a unique approach to the
development of Call Center Quality Assurance for Increased Customer Experiences and Sales Opportunities. The three components of the ... Read more
managed services support. With nearly 30 years of experience, over 100 different clients (many featured on the Fortune 500 list of Largest Companies),
and millions of observations made worldwide, BPA Quality has the experience, knowledge, and ingenuity to help our clients achieve the highest possible
customer engagement and experience from customer-facing teams. BPA Quality, located in NY, FL, and the UK, has a unique approach to the
development of Call Center Quality Assurance for Increased Customer Experiences and Sales Opportunities. The three components of the ... Read more
Purpose
With offices from the United States to the UK and analysts speaking more than 45 languages, we support our clients with every step of their quality
journey to becoming a CX Center of Excellence.
... Read more
journey to becoming a CX Center of Excellence.
... Read more
Vision
As a Call Center QA company, BPA Quality has been helping contact centers all over the world provide excellent customer experiences since 1993.
Mission
BPA Quality’s mission is to help call centers all over the world provide great multi-channel customer experiences consistently and effectively while
achieving exceptional business successes.
achieving exceptional business successes.
Additional Culture Details
BPA Quality provides contact centers with the insights to engineer great customer experiences through our expertise in quality monitoring, CX, QA, and
data and behavior analytics.
With nearly 30 years experience, located in the US and Europe, and with over 100 major clients (including many Fortune 500 names), BPA ... Read more
data and behavior analytics.
With nearly 30 years experience, located in the US and Europe, and with over 100 major clients (including many Fortune 500 names), BPA ... Read more
Values
- Power of our People
- Our values are a core part of who we are and define BPA Quality as an organization. They shape the way we work with our clients and with each other. We recognize that it is the power of our people that drives us forward. Every employee in the company contributes to the service we deliver. We value every individual’s contribution, thus encouraging everyone to reach their full potential. We leverage our knowledge, experience and resources to achieve amazing results every time. We always seek to construct solutions that consistently help drive results. Getting to know our clients means we can tailor our approach to the needs of their specific organization. We work as partners to ensure we're more than the sum of our parts. We display a can-do attitude, looking for positive solutions and striving for excellence. We place objectivity, honesty and ethical behavior at the heart of everything we do. We embrace diversity to encourage new ways of thinking, fresh perspectives and ideas.
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