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- BPA Quality
BPA Quality
BPA Quality provides contact centers with insights to engineer great customer experiences through our expertise in quality monitoring, CX, QA, BI and managed services support. With nearly 30 years of experience, over 100 different clients (many featured on the Fortune 500 list of Largest Companies), and millions of observations made worldwide, BPA Quality has the experience, knowledge, and ingenuity to help our clients achieve the highest possible customer engagement and experience from customer-facing teams. BPA Quality, located in NY, FL, and the UK, has a unique approach to the development of Call Center Quality Assurance for Increased Customer Experiences and Sales Opportunities. The three components of the organization provide support in Remote Quality Monitoring and Analysis, Business Intelligence, and Training. Currently, BPA monitors in 45+ languages and incorporates Psychometrics to ensure results that tangible, measurable and clearly linked to ROI.
Purpose
With offices from the United States to the UK and analysts speaking more than 45 languages, we support our clients with every step of their quality journey to becoming a CX Center of Excellence.
As a Call Center QA company, BPA Quality has been helping contact centers all over the world provide excellent customer experiences since 1993.
• Quality Strategy
• Quality Monitoring
• Mystery Calling
• Benchmarking
• Call Center Consulting Analysis
• Psychometrics
• Agent & Manager Training
• Business Intelligence
• Quality Managed Services with Speech Analytics options
As a Call Center QA company, BPA Quality has been helping contact centers all over the world provide excellent customer experiences since 1993.
• Quality Strategy
• Quality Monitoring
• Mystery Calling
• Benchmarking
• Call Center Consulting Analysis
• Psychometrics
• Agent & Manager Training
• Business Intelligence
• Quality Managed Services with Speech Analytics options
Vision
As a Call Center QA company, BPA Quality has been helping contact centers all over the world provide excellent customer experiences since 1993.
Mission
BPA Quality’s mission is to help call centers all over the world provide great multi-channel customer experiences consistently and effectively while achieving exceptional business successes.
Additional Culture Details
BPA Quality provides contact centers with the insights to engineer great customer experiences through our expertise in quality monitoring, CX, QA, and data and behavior analytics.
With nearly 30 years experience, located in the US and Europe, and with over 100 major clients (including many Fortune 500 names), BPA has the experience, knowledge, and ingenuity to help clients achieve the highest possible customer engagement and experience from customer-facing teams.
BPA Quality has a unique approach to the development of Call Center Quality Assurance (CCQA) for increased customer experiences and sales opportunities. The components of the organization provide support in:
• Remote Quality Monitoring and Analysis (RQMA)
• Business Intelligence
• Managed Speech Analytics
• Training our teams to monitor customer interactions in 45+ languages and make millions of observations each year, incorporating expertise in psychometrics to ensure global customers receive best-in-class customer service.
Why we do it:
At BPA Quality we strive to put people at the heart of everything we do. We aim to create a culture of care in all our relationships, starting with our BPA Team and emanating through all our client partnerships.
With nearly 30 years experience, located in the US and Europe, and with over 100 major clients (including many Fortune 500 names), BPA has the experience, knowledge, and ingenuity to help clients achieve the highest possible customer engagement and experience from customer-facing teams.
BPA Quality has a unique approach to the development of Call Center Quality Assurance (CCQA) for increased customer experiences and sales opportunities. The components of the organization provide support in:
• Remote Quality Monitoring and Analysis (RQMA)
• Business Intelligence
• Managed Speech Analytics
• Training our teams to monitor customer interactions in 45+ languages and make millions of observations each year, incorporating expertise in psychometrics to ensure global customers receive best-in-class customer service.
Why we do it:
At BPA Quality we strive to put people at the heart of everything we do. We aim to create a culture of care in all our relationships, starting with our BPA Team and emanating through all our client partnerships.
Values
- Power of our People
- Our values are a core part of who we are and define BPA Quality as an organization. They shape the way we work with our clients and with each other. We recognize that it is the power of our people that drives us forward. Every employee in the company contributes to the service we deliver. We value every individual’s contribution, thus encouraging everyone to reach their full potential. We leverage our knowledge, experience and resources to achieve amazing results every time. We always seek to construct solutions that consistently help drive results. Getting to know our clients means we can tailor our approach to the needs of their specific organization. We work as partners to ensure we're more than the sum of our parts. We display a can-do attitude, looking for positive solutions and striving for excellence. We place objectivity, honesty and ethical behavior at the heart of everything we do. We embrace diversity to encourage new ways of thinking, fresh perspectives and ideas.
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