BigCommerce, Inc. Company Logo
  1. Top Workplaces
  2. BigCommerce, Inc.

BigCommerce, Inc. Overview

BigCommerce is a leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate, and grow their business online. As a leading open SaaS solution, BigCommerce provides merchants sophisticated enterprise-grade functionality, customization, and performance with simplicity and ease-of-use. Tens of thousands of B2B and B2C companies across 120 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Skullcandy, Sony, and Woolrich. Headquartered in Austin, BigCommerce has offices in San Francisco, Sydney, and London.

BigCommerce’s mission is to help merchants sell more at every stage of business growth. Simply put, we are: built for growth so merchants can realize their visions without compromise; designed for powerful performance to enable businesses to scale seamlessly with technology they can trust; efficient in both time and cost.

We’re dedicated to our merchants, guided by our values, and powered by our people. This is the driving force behind our success. It’s what has taken us from a 2-person startup to a public global team of hundreds helping retailers make billions of dollars in sales.

Vision
Build the world's best, and most successful, ecommerce platform for growing businesses.
Mission
Power unrivaled success at every stage of our customer's growth.
Additional Culture Details
The BigCommerce team is full of brilliant, dedicated people focused on revolutionizing the world of commerce. Along the way, we have a lot of fun, give out thousands of [virtual] high fives, and empower extraordinary people to do extraordinary things. BigCommerce fosters an intentional employee-driven culture that starts with connecting meaning to our work, is guided by our values, supported by our actions, behaviors, attitudes, and rituals, and powered by our people. We rely on a philosophy we call "Bucket 2" that ensures we hire and grow individuals who live our values, are great teammates, and contribute to a great workplace culture, consistent across locations. Employees are encouraged and rewarded for living our values and embodying the Bucket 2 philosophy, which hinges on the principles of accountability, inclusivity, humility, ambition, and transparency.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

We have the opportunity to not only build a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that. Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees and company.

We foster a culture that encourages the inclusion of every employee by celebrating our individuality and the common values that bring us together. We strive to create an environment in which all employees can bring their whole, best, authentic selves to work and for everyone to feel a sense of acceptance and encouragement to come as they are. We understand and appreciate that our differences make us unique and create the diversity we value. We commit to creating an environment where each individual is treated with respect and dignity and the expression of each individuals’ perspective, thoughts, and ideas is encouraged.

Our employees bring the BigCommerce mission to life by empowering a community of merchants to reach their fullest potential. We believe in the same unlimited potential for our employees. At BigCommerce, employees own their personal development through hands-on experience, stepping up to new opportunities, and the chance to contribute to projects that are redefining the ecommerce industry. One way we encourage innovation and allow our employees to make a difference is through hackathons, giving employees time to work on creative projects of their choice in order to make a positive impact on our company, product, or customers.

We empower our employees to define and out culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees be connected. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks which will develop awareness and respect across the company. Additionally, we use learning programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.
Values
Customers First: Our company exists to help merchants sell more. We make every decision and measure every outcome on how well it serves our customers.
Think Big: Being the world’s leading ecommerce platform requires unrivaled vision, innovation, and execution. We never settle -- in everything we do, we challenge our ideas of what’s possible in order to better meet the needs of our customers
Make a Difference Every Day: We constantly push ourselves to be our best, we focus on solutions, and we arrive every day inspired to make an impact through our talents, passion, and hard work.
Act with Integrity: We’re honest, transparent, and committed to doing what’s best for our customers and our company. We openly collaborate in pursuit of the truth. We have no tolerance for politics, hidden agendas, or passive-aggressive behavior.
Team on a Mission: BigCommerce is made up of amazing individuals, but it’s only through teamwork that we achieve greatness. We’re committed to helping our customers by working together with equal parts humility and ambition.
Headquarters
Austin, TX
Employees
624 US Employees
Industry
SaaS e-commerce software
Connect

Awards

Top Workplaces Regional Awards
2020
2019
2018
2017
2016
2015
2014
2013
2012

Company Snapshots