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Bender
Bender serves our customers with two divisions. Our wholesale plumbing and HVAC division offers products, parts, and supplies to local companies with six locations in Connecticut. And with four award-winning showrooms, we offer customers beautiful decorative plumbing, tile & stone, and kitchen and bathroom cabinetry to meet each unique design need.
Purpose
Bender is a purpose-driven company. The work we do matters, and we work with purpose. We know that teammates who understand the impact of their contribution for customers, our team, and our community experience a higher sense of job satisfaction and engagement.
Our internal purpose statement is ‘We Deliver Creative Solutions for Comfortable Living’ and through this, each of our teammates can connect what their role is in meeting our customers' needs. Our purpose is not just a mission statement, it defines our strategy, our behaviors, and presents a pathway for decision making at all levels of our company.
Our internal purpose statement is ‘We Deliver Creative Solutions for Comfortable Living’ and through this, each of our teammates can connect what their role is in meeting our customers' needs. Our purpose is not just a mission statement, it defines our strategy, our behaviors, and presents a pathway for decision making at all levels of our company.
Vision
Bender has a three-year vision which incorporates a comprehensive approach to continuous development and improvement of the customer experience, company culture, training, operational processes, and technology and data.
In order to grow, meet and exceed the expectations of our customers, Bender initiatives align with our vision in building sustainability in culture, training, and development. We know that having the right people in the right seats is essential. Trained, empowered, and engaged teammates directly affect the customer experience. The outcomes of these initiatives include increased efficiencies, streamlined operational processes, and a structured training program that allows for lateral movement and internal advancement.
Our vision is that we continue to grow a culture that drives personal and professional development for our team. We provide all teammates the opportunity to become the best version of themselves aiding in the creation of more fulfilled teammates with a better quality of life.
Empowering teammates to use technology and data to make informed decisions is a major component of our vision. So that our team understands and effectively applies data to make proactive decisions that identify opportunities for the company and our customers, resulting in more effective selling techniques which yields increased sales and profit growth, and professional success for our team.
In order to grow, meet and exceed the expectations of our customers, Bender initiatives align with our vision in building sustainability in culture, training, and development. We know that having the right people in the right seats is essential. Trained, empowered, and engaged teammates directly affect the customer experience. The outcomes of these initiatives include increased efficiencies, streamlined operational processes, and a structured training program that allows for lateral movement and internal advancement.
Our vision is that we continue to grow a culture that drives personal and professional development for our team. We provide all teammates the opportunity to become the best version of themselves aiding in the creation of more fulfilled teammates with a better quality of life.
Empowering teammates to use technology and data to make informed decisions is a major component of our vision. So that our team understands and effectively applies data to make proactive decisions that identify opportunities for the company and our customers, resulting in more effective selling techniques which yields increased sales and profit growth, and professional success for our team.
Mission
Our mission is to make peoples’ lives better. The work we do impacts the way people live in their spaces. We cannot underestimate the impact this has.
Our mission is to make ordinary experiences remarkable, for our customers and for our team. Our customers have an individual identity within our company; they are not just a number; and our team is unique in each of their talents and contributions. We respect our customers and our team by providing them with a solution that best meets their needs.
Our mission is to make ordinary experiences remarkable, for our customers and for our team. Our customers have an individual identity within our company; they are not just a number; and our team is unique in each of their talents and contributions. We respect our customers and our team by providing them with a solution that best meets their needs.
Additional Culture Details
Bender is an EOS company, the basis of which is company alignment from top to bottom with shared goals, initiatives, progress, and data. It is a systemized way of meeting, solving issues, and gaining traction—making sure everyone is rowing in the same direction.
Bender places a high importance on making professional development opportunities accessible to teammates at all levels of the company. Bender offers three Purpose Professional Development Meetings each week, available for all teammates to join. These meetings focus on communication skills, strategies, tools, and resources to expose them to innovative ideas to support personal and professional growth. Executive and Branch Leadership participate in Vistage Leadership Programs, allowing them to continually develop their leadership skills so they may best support the company and their team.
Communication is key at Bender and teammates have multiple formal and informal opportunities to meet 1:1 with their supervisors to discuss their role and responsibilities, their key performance indicators, short- and long-term goals, etc.. We value feedback from teammates so that we can improve and continue to build a culture of engaged employees.
With six locations, Bender understand the importance of knowing your teammates. Two company-wide events held each year allows for teammates across all of our locations to connect and spend time together in a social setting.
Bender places a high importance on making professional development opportunities accessible to teammates at all levels of the company. Bender offers three Purpose Professional Development Meetings each week, available for all teammates to join. These meetings focus on communication skills, strategies, tools, and resources to expose them to innovative ideas to support personal and professional growth. Executive and Branch Leadership participate in Vistage Leadership Programs, allowing them to continually develop their leadership skills so they may best support the company and their team.
Communication is key at Bender and teammates have multiple formal and informal opportunities to meet 1:1 with their supervisors to discuss their role and responsibilities, their key performance indicators, short- and long-term goals, etc.. We value feedback from teammates so that we can improve and continue to build a culture of engaged employees.
With six locations, Bender understand the importance of knowing your teammates. Two company-wide events held each year allows for teammates across all of our locations to connect and spend time together in a social setting.
Values
- We do the right thing.
- We show up on-time, prepared and ready.
Recent Awards
Company Snapshots
