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Arbitration Forums, Inc. Overview

Founded in 1943, Arbitration Forums, Inc. is a membership-driven, not-for-profit organization that exists to effectively and efficiently serve its over 5,000 members' recovery and resolution needs. AF is the nation's largest arbitration and subrogation services provider. Annually, its members file over 872,000 arbitration disputes and 1.8 million subrogation demands collectively worth over $13.5 billion in claims.

AF is a membership-focused organization dedicated to providing its membership best-in-class service and ensuring they are at the center of everything AF does. AF embraces this member-centric mindset by implementing member feedback at all points of service. The membership is the key driver of AF's future direction. Through their continued support, AF continues building on current successes and ensures its services continue to provide effective dispute resolution alternatives.

Purpose
Arbitration Forums, Inc. (AF) exists solely to effectively and efficiently serve our members’ recovery and resolution needs.
Vision
OUR PEOPLE, PRODUCTS, SERVICES, AND PROCESSES WILL DELIVER INNOVATIVE SOLUTIONS THAT ENSURE EXCEPTIONAL MEMBER SATISFACTION.
Mission
ARBITRATION FORUMS, INC. IS A MEMBERSHIP-DRIVEN ORGANIZATION THAT EXISTS SOLELY TO SERVE OUR MEMBERS’ RECOVERY AND RESOLUTION NEEDS THROUGH EXCEPTIONAL SERVICE, COLLABORATION, AND INNOVATION.
Additional Culture Details
Our Service Promise: I keep promises and commitments to our members and my coworkers, commit to continuous improvement, and embrace change. I take swift action on members’ feedback to improve their AF experience. I take personal responsibility for our members’ satisfaction and deliver service and a brand I am proud of by making sure our members’ interests are at the heart and soul of every decision I make and action I take.
AF’s Service Promise is rooted in our Mission, Vision, Strategy, and Values. The core of the Service Promise is the exceptional, best-in-class service we provide to our members—service so pristine, our membership would never consider taking their business elsewhere. AF not only meets the expectations of our members, we exceed them. We take the initiative to rise above and beyond on every occasion.
While serving our members is our main purpose, it’s also about how we serve one another. When we cooperate and assume positive intent with feedback received, we’re able to accomplish goals that fulfill our Service Promise. Collaborating effectively as a unified team, we deliver an exceptional final product.
Adopting and demonstrating a true spirit of service leads to both personal success and AF’s success as a membership-driven organization.
Values
INTEGRITY: We value the diverse backgrounds and experiences of individuals and treat others with respect and understanding.
ACCOUNTABILITY: We keep promises, focus on finding solutions, and personally commit to the success and well-being of others.
PASSION: We have a sense of urgency in all we do, promote a positive and optimistic environment at work and within our community, and strive for continuous self-improvement.
ACHIEVEMENT: We set high standards, work hard to meet them, and collaborate with others to achieve results.
Headquarters
Tampa, FL
Employees
178 US Employees
Industry
Non-profit
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Awards

Top Workplaces Regional Awards
2020
2017

Company Snapshots