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- Arbitration Forums, Inc.
Arbitration Forums, Inc.
Founded in 1943, Arbitration Forums, Inc. is a membership-driven, not-for-profit organization that exists to effectively and efficiently serve its over 5,300 members' recovery and resolution needs. AF is the nation's largest arbitration and subrogation services provider. In 2021, its members filed almost 869,000 arbitration disputes and almost 2 million subrogation demands collectively worth more than $17.6 billion in claims.
Purpose
Founded in 1943, Arbitration Forums, Inc. is a membership-driven, not-for-profit organization that exists to effectively and efficiently serve its over 5,300 members' recovery and resolution needs. AF is the nation's largest arbitration and subrogation services provider. In 2021, its members filed almost 869,000 arbitration disputes and almost 2 million subrogation demands collectively worth more than $17.6 billion in claims.
Vision
Our people, products, services, and processes will deliver innovative solutions that ensure exceptional member satisfaction.
Mission
We are a membership-driven organization that exists solely to serve our members’ recovery and resolution needs through exceptional service, collaboration, and innovation.
Additional Culture Details
Our Service Promise: I keep promises and commitments to our members and my coworkers, commit to continuous improvement, and embrace change. I take swift action on members’ feedback to improve their AF experience. I take personal responsibility for our members’ satisfaction and deliver service and a brand I am proud of by making sure our members’ interests are at the heart and soul of every decision I make and action I take. AF’s Service Promise is rooted in our Mission, Vision, Strategy, and Values. The core of the Service Promise is the exceptional, best-in-class service we provide to our members—service so pristine, our membership would never consider taking their business elsewhere. AF not only meets the expectations of our members, we exceed them. We take the initiative to rise above and beyond on every occasion. While serving our members is our main purpose, it’s also about how we serve one another. When we cooperate and assume positive intent with feedback received, we’re able to accomplish goals that fulfill our Service Promise. Collaborating effectively as a unified team, we deliver an exceptional final product. Adopting and demonstrating a true spirit of service leads to both personal success and AF’s success as a membership-driven organization.
Values
- INTEGRITY
- We value the diverse backgrounds and experiences of individuals and treat others with respect and understanding.
Recent Awards
Company Snapshots
