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  2. Arbitration Forums, Inc.

Arbitration Forums, Inc.

Founded in 1943, Arbitration Forums, Inc. is a membership-driven, not-for-profit organization that exists to effectively and efficiently serve its over 5,000 members' recovery and resolution needs. AF is the nation's largest arbitration and subrogation services provider. Annually, its members file over 872,000 arbitration disputes and 1.8 million subrogation demands collectively worth over $13.5 billion in claims.

AF is a membership-focused organization dedicated to providing its membership best-in-class service and ensuring they are at the center of everything AF does. AF embraces this member-centric mindset by implementing member feedback at all points of service. The membership is the key driver of AF's future direction. Through their continued support, AF continues building on current successes and ensures its services continue to provide effective dispute resolution alternatives.
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Purpose

Founded in 1943, Arbitration Forums, Inc. is a membership-driven, not-for-profit organization that exists to effectively and efficiently serve its over 5,100 members' recovery and resolution needs. AF is the nation's largest arbitration and subrogation services provider. Annually, its members file over 953,000 arbitration disputes and almost 2 million subrogation demands collectively worth over $15.3 billion in claims.... Read more

Vision

OUR PEOPLE, PRODUCTS, SERVICES, AND PROCESSES WILL DELIVER INNOVATIVE SOLUTIONS THAT ENSURE
EXCEPTIONAL MEMBER SATISFACTION.
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Mission

WE ARE A MEMBERSHIP-DRIVEN ORGANIZATION THAT EXISTS SOLELY TO SERVE OUR MEMBERS’ RECOVERY
AND RESOLUTION NEEDS THROUGH EXCEPTIONAL SERVICE, COLLABORATION, AND INNOVATION.
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Additional Culture Details

Our Service Promise: I keep promises and commitments to our members and my coworkers, commit to continuous improvement, and embrace change. I take swift action on members’ feedback to improve their AF experience. I take personal responsibility for our members’ satisfaction and deliver service and a brand I am proud of by making sure our members’ interests are at the heart and soul of every decision I make and action I take.
AF’s Service Promise is rooted in our Mission, Vision, Strategy, and Values. The core of the Service Promise is the exceptional, best-in-class service we provide to our members—service so pristine, our membership would never consider taking their business elsewhere. AF not only meets the expectations of our members, we exceed them. We take the initiative to rise above and beyond on every occasion.
While serving our members is our main purpose, it’s also about how we serve one another. When we cooperate and assume positive intent with feedback received, we’re able to accomplish goals that fulfill our Service Promise. Collaborating effectively as a unified team, we deliver an exceptional final product.
Adopting and demonstrating a true spirit of service leads to both personal success and AF’s success as a membership-driven organization.
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Values

INTEGRITY
We value the diverse backgrounds and experiences of individuals and treat others with respect and understanding.

Headquarters

Tampa, FL

Employees

184 US Employees

Industry

Professional / Trade Association

Recent Awards