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- Applewood Plumbing Heating & Electric
Applewood Plumbing Heating & Electric
Applewood has long set the standard and been looked to as an industry leader when it comes to customer service, ethical business practices and longevity in the home repair arena. In the company’s 50-year history, success has resulted from performing the highest level of service, without compromise. To this we owe a more than 60% repeat customer base and continued growth with more than 190 employees and more than 100 service trucks on the road daily. This success begins with trust. The relationship we have within the many communities we serve has been fostered through consistent, reliable, trustworthy practices. This begins with our Call Center, where we operate 7-days-a-week, from 6AM 10PM without overtime charges. The depth of our expertise is how Applewood brings customers back again and again. Our technicians are licensed and certified and receive regular training. We proudly maintain a 96% on-time service record and have proudly served more than 300,000 customers.
Purpose
To provide the best plumbing heating & electrical service to Denver, Boulder and Longmont area homeowners.
Vision
To ensure the trust and confidence of our customers with every service call.
Mission
Always do the right thing, by our customers, employees and the communities we serve.
Additional Culture Details
Applewood is a culture of camaraderie and nurturing growth. We have implemented an apprentice program to ensure industry trades continue to remain viable career choices, we encourage recruitment recommendations and respond to feedback and suggestions from employees to improve best practices.
Owner Josh Ward believes we must treat each other as we would a trusted relative. That kind of tone is set and carries across the company from the dispatch crew to the marketing team to the technicians on the road.
Recognizing employee loyalty and longevity is part of that culture. Our annual “November to Remember” program is a 30-day, high energy, fun-filled month to give thanks for our employees and the work they do daily. This program includes “Food Truck Tuesday,” departmental celebrations, giveaways and the training room has even been converted into an arcade for break time. This is all part of the family-like atmosphere within the company that honors years of service, gathers everyone together for holiday celebrations and company outings. There is a sense of pride in “the family” and being a part of such an operation that focuses on being the best company – as a whole – that we can be.
Owner Josh Ward believes we must treat each other as we would a trusted relative. That kind of tone is set and carries across the company from the dispatch crew to the marketing team to the technicians on the road.
Recognizing employee loyalty and longevity is part of that culture. Our annual “November to Remember” program is a 30-day, high energy, fun-filled month to give thanks for our employees and the work they do daily. This program includes “Food Truck Tuesday,” departmental celebrations, giveaways and the training room has even been converted into an arcade for break time. This is all part of the family-like atmosphere within the company that honors years of service, gathers everyone together for holiday celebrations and company outings. There is a sense of pride in “the family” and being a part of such an operation that focuses on being the best company – as a whole – that we can be.
Values
- Trust
- With each visit into a customer’s home, we have been given a level of trust. Trust to do the best job possible. Trust to be knowledgeable and prepared. Our customers know who’ll be arriving at the door through our pre-appointment email, visually identifying our technician and follow up when the work is done to ensure our customers are satisfied every time.
Recent Awards
Company Snapshots
