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Ameristar Casino Resort Spa  St. Charles Company Logo
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Ameristar Casino Resort Spa St. Charles

In 2019, Ameristar St. Charles celebrates their 25th anniversary in our community. We have 46 day-one team members, which tells you about the organization and the team members we have our property. We provide a resort experience to our guests while providing a positive work environment for our team members. As the #1 attraction in the state of Missouri, which sees more visitors than the St. Louis Arch, we pride ourselves in guest service and giving visitors a resort destination and quality service. We are proud to be a part of our community by giving back through charitable giving and volunteerism.... Read more

Vision

Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a multibillion-dollar company that retains the philosophy of a family-owned business, successfully generating long-term, sustainable growth for our shareholders. Since our founding more than 40 years ago, Boyd Gaming has been committed to an operating style built around strong relationship with our customers, our team members and our communities. In our highly competitive industry, this "Boyd Style" brand of hospitality has come to define us in a unique way, even as we have grown into a nationwide company. We take pride in our history, but are not standing still. While we remain focused on offering exciting and compelling gaming experiences, we also seek to connect with our customers with enhanced amenities throughout our properties. Through targeted investments in our hotel rooms, restaurants, entertainment venues and other amenities, we strive to make Boyd Gaming more relevant and compelling to our customers, existing and new, for years to come. Forging ahead in the coming years, we will remain focused on our strategic objectives: strengthening our operations, investing in future growth, and improving our financial position. We remain confident in the ability of our company to successfully meet whatever challenges lie ahead.... Read more

Mission

Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a multibillion-dollar company that retains the philosophy of a family-owned business, successfully generating long-term, sustainable growth for our shareholders.

Since our founding more than 40 years ago, Boyd Gaming has been committed to an operating style built around strong relationship with our customers, our team members and our communities. In our highly competitive industry, this "Boyd Style" brand of hospitality has come to define us in a unique way, even as we have grown into a nationwide company.

We take pride in our history, but are not standing still. While we remain focused on offering exciting and compelling gaming experiences, we also seek to connect with our customers with enhanced amenities throughout our properties. Through targeted investments in our hotel rooms, restaurants, entertainment venues and other amenities, we strive to make Boyd Gaming more relevant and compelling to our customers, existing and new, for years to come.

Forging ahead in the coming years, we will remain focused on our strategic objectives: strengthening our operations, investing in future growth, and improving our financial position.

We remain confident in the ability of our company to successfully meet whatever challenges lie ahead.
... Read more

Values

Value Relationships
Make an Authentic Connection

CREATE A WELCOMING ENVIRONMENT
Greet guests in a genuine and friendly manner; with a smile and eye contact
Demonstrate the 10/5 Rule
Make an extra effort to reach out to guests you don’t know as well as you would our most frequent guests
Handle every guest situation with a great attitude
Demonstrate open body language
KNOW YOUR GUEST
Use the guest’s name (when known), or ask if it is not known
Engage guests in conversation
Ask questions and find clues to build a connection
Wear your name badge and introduce yourself when appropriate
Ensure that the guest knows your name
BRING THEM BACK
Offer a warm farewell
Say "thank you" and show appreciation for their business
Check for satisfaction and resolve any issues before the guest leaves
Invite the guest to return

Headquarters

SAINT CHARLES, MO

Employees

20,000 US Employees

Industry

Casino

Recent Awards