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- AAA Washington
AAA Washington
For 120 years, AAA Washington has championed safer mobility, preserving the area’s natural beauty, and showcasing Washington as an unrivaled travel destination. It has long supported communities across the Pacific Northwest, including through its beloved School Safety Patrol program and Batteries to Branches™ battery recycling campaign. More than 1.2 million members across Washington and Northern Idaho turn to AAA Washington for trusted services like automotive, travel, and perks. In addition to being the largest independent personal-lines insurance agency in Washington, it also offers the new Auto Club MAPFRE Insurance Company’s products under the AAA Insurance brand.
Founded in 1904, AAA Washington is a not-for-profit based in Bellevue, Wash. It remains one of the most trusted travel and automotive brands in the U.S. and was voted a Best Place to Work and the Best Travel/Tourism Company.
Founded in 1904, AAA Washington is a not-for-profit based in Bellevue, Wash. It remains one of the most trusted travel and automotive brands in the U.S. and was voted a Best Place to Work and the Best Travel/Tourism Company.
Purpose
Our purpose is to be the trusted partner and voice that generations of members turn to for confidence and connection in every journey. With automotive, travel and insurance expertise, we empower our members and communities to navigate life with confidence and delight—from the Pacific Northwest to beyond—through reliable, innovative solutions that support a sustainable future and exceptional service at every step.
Vision
Generations of members navigate life with greater confidence, delight and connection to the Pacific Northwest and beyond.
Mission
We equip members with trusted service and expertise to confidently travel through life.
Additional Culture Details
At AAA Washington, our culture is shaped by purpose, connection and care for our employees, members and the communities we serve. In 2022, we redefined our mission, vision and values by listening to our employees, members, partners and Board of Trustees. The result is a culture we’re proud of, where nearly 600 employees feel seen, heard and valued.
Our mission—to equip members with trusted service and expertise to confidently travel through life—drives everything we do. We’ve embedded our mission, vision and values into the full employee experience, from recruitment and onboarding to performance reviews and recognition. These aren’t just words on a page, they guide how we make decisions, support one another, and deliver outstanding service.
Employees are recognized regularly, encouraged to grow professionally, and supported through flexible work options and well-being resources. Twice a year, we survey staff and act on their feedback. Weekly all-staff huddles with the CEO keep communication open and culture strong. Together, we’ve built a workplace rooted in trust, inclusion and shared purpose.
Our mission—to equip members with trusted service and expertise to confidently travel through life—drives everything we do. We’ve embedded our mission, vision and values into the full employee experience, from recruitment and onboarding to performance reviews and recognition. These aren’t just words on a page, they guide how we make decisions, support one another, and deliver outstanding service.
Employees are recognized regularly, encouraged to grow professionally, and supported through flexible work options and well-being resources. Twice a year, we survey staff and act on their feedback. Weekly all-staff huddles with the CEO keep communication open and culture strong. Together, we’ve built a workplace rooted in trust, inclusion and shared purpose.
Values
- Making Good Choices
- We use our expertise to make the best choices for our membership, business, communities and planet.
- Caring for Our Communities: Employees support local nonprofits through Earth Day tree planting (6,000+ trees in 10 years) and 4 hours of paid volunteer time annually.
- Employee Well-being: We offer wellness courses on stress, emotional health, and communication, plus physical wellness programs like gym discounts, Weight Watchers reimbursements, and an onsite gym at HQ.
- Flexible Work Arrangements (FWA): Options like compressed workweeks, telework, and hybrid schedules support work-life balance and reduce our carbon footprint. 33% of employees are fully remote; 27% are hybrid.
- Paid Time Off & Holidays: Employees enjoy flexible PTO, 10 paid holidays, and one floating holiday. Those working on holidays receive special meals in appreciation.
Recent Awards
Company Snapshots
