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- AAA Northeast
AAA Northeast
With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.
In addition to world-class roadside assistance, members have access to a range of specialized products, including auto, home and life insurance; a full-service travel agency; competitive rates on auto loans, mortgages and student loans; exclusive discounts on everyday purchases and driver training programs that create lifelong safe drivers.
As a fierce advocate for traffic safety since our inception, we put our members' well-being at the center of everything we do. We take pride in ensuring that wherever the road leads, members can confidently live life the way they want, knowing we'll be there when they need us.
AAA Northeast serves over 6 million members in Connecticut, Massachusetts, New Hampshire, New Jersey, New York and Rhode Island.
In addition to world-class roadside assistance, members have access to a range of specialized products, including auto, home and life insurance; a full-service travel agency; competitive rates on auto loans, mortgages and student loans; exclusive discounts on everyday purchases and driver training programs that create lifelong safe drivers.
As a fierce advocate for traffic safety since our inception, we put our members' well-being at the center of everything we do. We take pride in ensuring that wherever the road leads, members can confidently live life the way they want, knowing we'll be there when they need us.
AAA Northeast serves over 6 million members in Connecticut, Massachusetts, New Hampshire, New Jersey, New York and Rhode Island.
Purpose
For over a century, AAA Northeast has been a trusted and highly recommended brand. One of the largest and most innovative membership organizations in North America, AAA Northeast is a not-for-profit organization with locations spanning six states. As a multi-business organization, we provide over 6.2 million members with reliable roadside service and specialized services like Loans and Banking, Insurance, Travel, Discounts and Driver Training. Since its inception, AAA has also been an advocate for safe travel, supporting highway safety, road maintenance and related legislation.
Vision
AAA Northeast employees help and serve as a way of life. Through a 100-year plus legacy of service stewardship, our employees make valuable contributions to our workplace and the communities we serve. The AAA team efforts day in and day out help to attain and retain AAA ‘members for life’.
Mission
We exist for our members and judge everything we do by how well it meets their needs. This is our mission. We refer to ‘members’, not customers. To our members, we are their trusted advisors; we help them get the best value for their money and provide them with expertise and services related to roadside assistance, membership and discounts, insurance, travel, and financial services. Their membership card delivers a promise - the assurance that we will work hard to be there for our members when they need us.
Additional Culture Details
AAA Northeast’s greatest asset - our employees who serve our 6+ million members. We give life to the promise to value and respect every employee. CEO John Galvin is committed to open communication with employees and empowers them to contribute ideas and shape the AAA culture. Our culture of servant leadership is nourished through employee-led charitable giving committees, paid time to volunteer and matched gifts to charities. We invest in resources to foster employee physical and emotional health, technology for safety and productivity. We support lifelong learning through mentoring, education reimbursement, apprenticeships, and a training department ranked among the world’s best. We are proud of our diverse and skilled workforce. AAA employees go above and beyond as a matter of course. Whether it’s a road service technician taking care of stranded motorists or a loan officer making homeownership a reality – or even one of our employee-led charitable committees – our team has an innate interest in helping others. We are a community and believe community means more than people living together in a common area. To us, community is being there for our employees and our members when they need us most.
Values
- We accept responsibility for keeping the AAA brand promise and we act as stewards of the AAA legacy
- We know that the brand stands for peace of mind and that is what we deliver. We offer only products and services of the highest quality. We insist on superior performance from our affiliates, suppliers and vendors. We unwaveringly protect AAA's reputation. We are mindful of the Club's assets and our responsibility to pass them along to future generations.
Recent Awards
2023
2022
2020
Company Snapshots
