When guests stay at Hyatt Regency Washington on Capitol Hill, they experience its philosophy of “authentic customer service” first-hand.
The most important feature of the hotel is its experienced team. Its seasoned members help ensure customers receive consistent service every day. “Hyatt is a family, and this feeling of belonging and care is what drives our colleagues to stay with us,” says hotel's general manager, Gail Smith-Howard. “When you have colleagues who have been with you a long time, some for over 30 and 40 years, they know what to do and they do it consistently,” she says. “This has a positive effect on service, yet the most important component to our success is that our colleagues believe in our values and purpose, ‘To care for people so they can be their best.'
“Care comes from a place of empathy and authentic human connections,” she says. “We do this by truly seeing people and getting to know them as unique individuals, so we can design and deliver personal experiences.”
Hyatt Regency Washington on Capitol Hill Ballroom