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T-Mobile US
As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. Its next-level nationwide network delivers outstanding wireless experiences to over 108 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile, and Metro by T-Mobile.
Purpose
T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: http://www.t-mobile.com.
Vision
As a supercharged Un-carrier with our newfound size and scale we have the opportunity of a lifetime. The opportunity to be not only #1 in customer choice, but #1 in customers' hearts. This means delivering the best experiences as a company known for its world-class customer experience. We strive to be one of the most loved brands in the world, famous for putting its customers first.
Mission
It's our mission to be the best in the world at connecting customers to their world. As we continue to track towards this endeavor, each of us will play an important role in ensuring that we can successfully unlock the promise of our potential. This will allow us to solve even more pain points, fight even bigger fights on behalf of our customers, and disrupt the wireless industry like never before.
Values
- LOVE OUR CUSTOMERS
- We don't just do customer service. We do customer love.
Simply put, their "happy" is our "happy".
The Un-carrier is not just about us. It’s about our customers. It began as a revolution for them but continues as a movement with them. Advancing this movement means a relentless pursuit of customer happiness. Customers are a part of the Un-carrier team right alongside us.
Loving our customers means that every single one of us on this team works for them, not against them. Solves their pain points, not create more of them. We earn customer trust by listening to them and putting them first, always. We give them what they deserve: Love, in the form of incredible experiences and feelings that they would never expect from a wireless company. Experiences that make them happy.
If the Un-carrier is to be #1 in customers’ hearts, they must be #1 in ours.