Global Help Desk Services, Inc. (GHDSi) provides help desk outsourcing services to enterprise-sized companies. We are 100% US-based, and our agents are exclusively focused on help desk service delivery. We have the highest SLA standards in the industry and consistently deliver services using predicable, repeatable processes. Organizations desire a partnership with GHDSi to significantly improve the level of IT service, maturity, and percentage of tickets resolved at the help desk. We make first-call resolution a priority to return our customers' employees to work more quickly, relieve their Tier 2 and 3 technical support groups, increase customer satisfaction, and improve the reputation of the IT department as a whole. The foundation of our success since 2001 is based on honesty, integrity, world-class customer service, and a spirit of excellence. We are located in Rocky Hill, CT and believe "It matters who answers the phone."